Visual Editor missing after 3.9

@smrtcookie83, start by trying this: https://codex.www.ads-software.com/Using_Your_Browser_to_Diagnose_JavaScript_Errors, (although the instructions here are for older versions of these browsers, and you may need to google more updated instructions, like I did).

The mystery deepens:

My quick look through the multisite shows that only 10 of 555+ sites are affected. Last night, I got an email from a client on one of the UNaffected sites, telling me he can’t switch into Visual editor. He describes the problem I am having exactly.

So I thought initially maybe caching had led me to believe that there were unaffected sites at all– since really, doesn’t it make more sense for multisite subsites to ALL be affected by a TinyMCE issue?

But I can’t replicate the issue on the client’s site. It remains unaffected for me. The client is a pretty tech savvy guy, so I’ll ask him to look for js errors.

My visual editors are back up! Yaay!

Maybe there was some caching that wasn’t emptying before – no clue.

Based on the fact that the plug-in was working on a majority of my other sites, I reinstalled and activated PS Disable Auto Formatting, and the visual editors stayed working.

On another post, when I commented that disabling all plug-ins and re-enabling them made the issue go away, Ipstenu commented that perhaps the JavaScript needed to be forced into refreshing. Whatever did it, I’m just happy to have everything back! ??

Thanks to all the great support forum folks were patiently answering all of our questions when these updates turn our sites upside down!

Just a followup, in case it can be helpful for someone else:

I discovered that the plugin PS Disable Auto Formatting, while it had been network activated, must have at some point, been single site activated on a handful of sites before the network activation. These sites were curiously not among the affected sites, but somehow that seemed to be the source of my js errors.

I used Network Plugin Auditor to be able to see that some sites had the plugin still activated (even after changing the directory name via ftp–so maybe that’s a multisite peculiarity?). Then, I used Multisite Plugin Manager to mass deactivate the plugin on those sites.

That cleared up my problem, and I was then able to network reactivate the plugin with no more issues.

Hi Bet,
Yep, PS Disable Auto Formatting was it. I had the same problem and disabled the plugin then re-activated it. My Visual Editor tab is working now, so far. Hope it doesn’t happen again. Maybe they’ll release an update. Thanks for the posts.

Unfortunately, I have a multisite subsite client still reporting not being able to access the visual editor, so it looks like just deactivating & reactivating didn’t completely do it. ??

I’m trying out this plugin with a similar function (which happily seems like it is being more actively supported): Disable Automatic P Tags.

It acts like the Text tab “sticks”. I was editing fine until I went to the Text mode, did some editing there and updated my page. Then I couldn’t go back to the Visual mode. Had to deactivate the PS Disable plug-in, then go to the editor, click the Visual tab, then go back and activate PS Disable.

Just de-activating and re-activating the PS Disable didn’t do it. Had to open the editor and click the Visual tab in between.

Looks to me like PS Disable plug-in needs an update, but I see that plug-in hasn’t been updated in 2 years. Looks like time for a replacement.

Just a followup fyi: the plugin author released an update today to make it compatible with 3.9!
https://www.ads-software.com/plugins/ps-disable-auto-formatting/

Yep, that was it. My site was showing the same problem, Bet, and the update to the new PS Disable Auto Formatting solved my problem.

Thanks for posting on this and the level of detail you provided, it helped me solve the problem quickly (and saved me from digging deep into the plugin code).

Cheers.
Michael

After the trial & error of deactivating than reactivating each plugin, Visual Editor returned after deactivating Free Stock Photos Foter by Innovaweb Sp. z o.o. plugin.

Thank you so much for that advice rayds. I was going crazy trying to find the missing visual editor.
I had purchased a Free Stock Photos plugin called Image Pressr and, as I had paid for it I obviously wanted to use it!
But once I had deactivated it – having stored the image I want in the media library – the visual editor came back!
Thanks so much. You have saved me hours of frustration! It is now gone midnight so I can finally go to bed and stop worrying about it!

I had been having the same problem with the missing visual editor for about 2 weeks. Switching and resetting my browsers didn’t work at all. I could only see the HTML and had no option to toggle between visual and HTML tabs.

Thankfully, Apple was able to help me resolve the problem and I wanted to share the solution because it was actually very easy and the problem was quite maddening.

They had me:
a) Open a new finder window and select the Macintosh HD option
b) Select the Library option
c) Go to the LaunchAgents folder and trash the contents (save them in a folder on your desktop if you want to reinstall them one by one later)
d) Go to the LaunchDaemons folder and trash the contents (save them in a folder on your desktop if you want to reinstall them one by one later)
e) Go to the Internet Plug-Ins folder and remove those you don’t need
f) Hold down the OPTION key and select the Library option from the GO menu at the top of your screen
g) Go to your user-specific Internet Plug-Ins folder and remove those you don’t need (again, save them in a folder on your desktop if you want to reinstall them one by one later)
h) Do the same with the contents of your user-specific LaunchAgents folder
i) Reset your browser
j) Restart your computer.

That resolved my problem with a missing visual editor.
The morals of this story: Don’t give up and Always buy AppleCare. ??

Hello everyone!

My issue with the missing Visual Editor is that it’s visible from other computers and my phone but not my laptop. I have tried every “fix” I have come across with no resolution. Even now, I have downloaded Firefox to test it along with Chrome and IE. I’ve called GoDaddy…no help there.

This is my third week troubleshooting and it’s annoying because I cannot read HTML code. At all.

Can anyone assist? It would be greatly appreciated.

Thank you!

@processtwo – no one can assist in this thread – it’s almost a year outdated and I HOPE you are not using WP 3.9 which is the topic of this thread. Please start your own thread here:

https://www.ads-software.com/support/forum/how-to-and-troubleshooting#postform