Visualization of my logo and menus are gone

Hello @demianv,

Thank you for reaching out,

?We have not received any similar reports so far, and we cannot reproduce that issue on our end.

To see the error on WordPress, you can check the super administrator email;
Or turn on the WordPress debugger mode. To enable it, please follow the steps explained in this link: https://www.ads-software.com/documentation/article/debugging-in-wordpress/

Also, you can follow the steps explained in this link: https://elementor.com/help/having-problems-using-elementor/

Plugin conflicts can sometimes cause issues, but it’s also important to ensure that your website is using an appropriate host configuration.

– Please perform a basic troubleshooting checkup method and make sure the issue is related to our theme or plugin(s). To do this, deactivate all other plugins, then activate them one by one and check for this issue. Continue doing this until you find out what product is causing a conflict with our product.

– Host configurations: To access these fields, please edit the “php.ini”, file, which is located in the host (if you can’t find it, then contact your host service provider)

upload_max_filesize = 32M
post_max_size = 48M
memory_limit = 512M
max_execution_time = 800
max_input_vars = 10000
max_input_time = 900

WordPress Configurations: https://codex.www.ads-software.com/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
Reference: https://www.ads-software.com/about/requirements/

I hope it helps.
Best Regards

Thread Starter

(@demianv)

Hi @skalanter, thanks for your time and your answer
I guess i did everything you said to me but i still can’t resolve this issue.
It’s strange, cause 2 weeks ago, aprox, the site worked perfectly with the theme and Elementor.
Do you think that’s a problem of my Hosting??

This is my PHP config, with the max values possibles
version 8.3

max_execution_time: 300
max_input_time: 300
max_input_vars: 1500
memory_limit: 512
post_max_size: 512
upload_max_filesize: 512

Thanks again
Regards

This reply was modified 11 months ago by demianv.

Shahin

(@skalanter)

Hello @demianv,

Thank you for reaching out,

Did you enable the debug log file on your website?
Was there any error on the log file?

While it could be a plugin conflict, it could also be a host issue.

Kindly follow the steps explained in these articles:
1. https://elementor.com/help/having-problems-using-elementor/
2. https://elementor.com/help/cant-edit-with-elementor/

Please recheck the issue and keep us posted.

I hope it helps.
Best Regards

Thread Starter

(@demianv)

Hello @skalanter, thanks for your Feedback
I just enabled the Debug log file in the “wp-config.php” but i can’t find any log file to see what’s going on.
In parallel, I’m talking to my hosting to see why i can’t see the “log” file from the php config.
It seems that file is hidden or doesn’t exist

I’ll keep you updated
Thanks again

Thread Starter

(@demianv)

Hi, i hope you’re doing well
From the hosting, they confirm me, that there’s no error, that’s why the file “error_php.log” is not generated.
I am totally confused, I don’t know what can i do
Regards

Shahin

(@skalanter)

10 months, 4 weeks ago

Hello @demianv,

Did you follow the steps explained in those links that I’ve shared?
If so, please get in touch with the author of your page builder plugin.
Maybe they have a solution that we are not aware of.

Please Note: After enabling the debugging in WordPress, the “debug.log” file will be generated into the wp-content path, not the file “error_php.log”.

Best Regards

Thread Starter

(@demianv)

Hi @skalanter, Hope you’re doing well
I did everything you said, I can’t go Through the real problema.
i deactivated and deleted the theme, along with the elementor plugin, but nothing works, apparently it’s something with the theme and the plugin. i will try to activate the wordpress debug to see if i have more information.

Thanks

Thread Starter

(@demianv)

Hi?@skalanter, Hope you’re doing well
I’ve already Enabled the “Debugging” but it seems that is’nt any error cause ther’s not a “Debug.log” file in the Wp-Content folder which makes me think that WordPress is not throwing any errors and I’m getting more and more confused.

Thanks for your time
Regards

Shahin

(@skalanter)

Hello @demianv,

Please tell us how we can reproduce your steps to arrive at the issue somewhere other than your website.

Kindly provide us with your system environment information. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard.
You can send the information as code here or upload them to https://pastebin.com/ and get an exclusive link: https://i.postimg.cc/fbjtkFyJ/image.png(you can remove your email address from the content).

___________

Regarding the debug log file, you must use the correct code to show the debug.log file. Can you confirm that you are using the code below?


define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );

If not, use the code below:


/* Debug Log File */
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 1 );
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );

Any warning, error, etc., that occurs on your website will be recorded in the debug.log file.

Best Regards

Thread Starter

(@demianv)