Visualizer charts not showing when logged in to WordPress

I have the same problem. Just glad it works in the front end when logged out. Is there a solution to this?

Hi dshakya

It’s reassuring to hear it is not just our site with this issue. I wonder whether it is an issue with Google Charts API or Vizualizer per se. My guess is some sort of issue with a recent WordPress release or other plugin causing a conflict.

While I can’t provide a solution because I’m not using Visualizer, I ran into the problem as well and landed here by searching for the error message.

While debugging I noticed that https://www.gstatic.com/charts/loader.js was loaded twice in my case. Fixing it so it’s only included once made the issue go away.

Just wanted to let you know, it might be similar in your case.

Thanks @janh2 for debugging info. Hopefully the developer has viewed this thread and will provide us with a solution in the next release. While it’s workable for now, it needs to be patched. Thanks again guys.

Hi all,

Thank you for sharing details about this issue. I’m trying to replicate the problem, however, even when I add several charts on the page they are rendered fine no matter if I’m logged in to the dashboard or not.

Maybe it depends on the chart types? Could you share what are the chart types to add to replicate this error? I’ve checked provided page – https://nswm.co.uk/services/investing-for-the-future/investment-portfolios/ and can’t see errors there but of course, it’s needed to be logged in.

Thanks!

Hi Vytis

Thanks a lot for looking into this. It’s always annoying/frustrating when one is unable to replicate the problem. Not sure what else we can try.

Hi @nswm,

Does the issue persist after you updated Visualizer to the latest version? (released a few days ago)

Thanks!

I was hoping it would go away but no – it is still there.

The chart is not displayed when you are logged in but works fine incognito/logged out. I can see and edit the chart in the backend under Visualizer tab but the chart is not displayed on the page in the front-end.

<div>
  <div id="visualizer-160-646898192" class="visualizer-front visualizer-front-160 viz-facade-loaded"></div>
<!-- Not showing structured data for chart 160 because description is empty --></div>

Uncaught TypeError: b.createScript is not a function
    at gvjs_Mf (jsapi_compiled_default_module.js:80)
    at jsapi_compiled_default_module.js:80
jsapi_compiled_default_module.js:82 Uncaught TypeError: b.createScriptURL is not a function
    at gvjs_Sf (jsapi_compiled_default_module.js:82)
    at jsapi_compiled_ui_module.js:294
jsapi_compiled_default_module.js:165 Uncaught (in promise) TypeError: gvjs_Di.test is not a function
    at gvjs_G.gvjs_Ci (jsapi_compiled_default_module.js:165)
    at new gvjs_G (jsapi_compiled_default_module.js:219)
    at renderSpecificChart (render-google.js:50)
    at renderChart (render-google.js:30)
    at render-google.js:459

• This reply was modified 3 years, 6 months ago by dshakya.

Hi Vytis. I can also confirm that the update to 3.5.0 didn’t seem to resolve this issue. Thanks for continuing to look into this for us.

@nswm – I have logged the bug report. You can follow the progress here –

https://github.com/Codeinwp/visualizer/issues/801

Hopefully this will get fixed soon.

Thanks, dshakya. Good job.

Looks like the issue is caused by having the “Google Site Kit” Plugin installed, it does load it’s own version of charts/loader.js. Disabling it gives me back the ability to edit charts within the Post editor.

nexus2kswiss – I think you’ve got it. Huge thanks. I can confirm this resolves the issue for my site as well. Disabling the Google Site Kit plugin allows the charts to render when logged in to WordPress. I wonder if there is some way to resolve this conflict so we can run Site Kit and Visualiser together. Should we somehow add a note to the Github link above?

Yup @nswm – that was a great find my @nexus2kswiss. I have left a note on GitHub if the developers could solve this issue for us as Google SiteKit is an important plugin for us.

Hi @dshakya and others in this thread. Looks like something is happening on this plugin conflict but I’m struggling to follow on GitHub. Eg. https://github.com/Codeinwp/visualizer/pull/802

Can anyone provide any pointers? Should we download and install the zip on this page? Will SiteKit be auto-updated in the next release to resolve this do we know, etc. Thanks if you can help.