Visualizer free version stopped working

  • Resolved m2rs

    (@m2rs)


    5 months, 2 weeks ago

    Using the free version Visualizer for years on multisite, but not activated on network and only using it on one site, intranet. Stopped working within the last month or two. Only have 4 charts. Want do i have to do to fix this??? tried to roll-back to previous version, same issue.

    Kind regards

    Erik

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support rodicaelena

    (@rodicaelena)

    Hi,

    Can you please share more details here?

    Are there any errors?

    What exactly stopped working? Creating charts, editing, something specific?

    Thank you!

    Thread Starter m2rs

    (@m2rs)

    Approx. 2 months ago. So now every time i try to enter / add last months number, i am not allowed and point to the buy version.https://capture.dropbox.com/A4NQjK00NmdsAz7w

    Really hope you can help.

    Kind regards

    Erik

    Thread Starter m2rs

    (@m2rs)

    Would happily take a online session and show you.

    Plugin Support rodicaelena

    (@rodicaelena)

    Hi,

    Unfortunately we can’t take online sessions.

    Is that error showing up for charts from the free versions as well?

    For premium charts, it should be normal to not be able to edit them without a pro version.

    Thank you!

    Thread Starter m2rs

    (@m2rs)

    I’ve never had a pro version, its the same 4 charts i’ve been using in the free version for the last 5 years. Sp what happen???

    • This reply was modified 4 months, 1 week ago by m2rs.
    Plugin Support AndreeaR

    (@andreearadacina21)

    Hey @m2rs,

    I apologize for any inconvenience caused!

    We have not converted any free charts to paid ones. We have only restricted the use of charts created with the PRO addon in the free version of the plugin. If you have a column chart that you created in the past, it means you used the PRO version of the plugin, which is why you’re seeing the popup now.

    I hope this clarifies things! Please let us know if you have any further questions.

Viewing 6 replies - 1 through 6 (of 6 total)
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