Sudden "Sorry, that item was not found" Error

  • I’ve a client who has been using VoucherPress for a number of months without problems. Now, without any updates to my WP 3.4.2 install, a new voucher does not work and gives a “Sorry, that item was not found” error on the resulting page when the voucher link is clicked. Any ideas on what the issue is?

    See $5 Breakfast Coupon in lower left of homepage: https://www.eastwestcafesebastopol.com/

    The voucher setup details are simple (and same as previous working voucher):
    – Custom image background template with basic text entered in fields
    – Dates for when vouchers starts and ends (set to 20140129 – 20140601)
    – Voucher available: checked
    – Use sequential codes

    I tried a few different settings like using random and single custom codes. Also, ensured the dates aren’t overlapping from previous voucher. Confirmed I’m using the right link URL and shortcode.

    One issue that comes to mind is the query string name value pair URL structure that calls from the root domain. Is there maybe a permissions or security or updated PHP issue that the host could have initiated? This is out of my depth but it seems rare for a plugin to use this URL structure.

    https://www.ads-software.com/plugins/voucherpress/

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Author Chris Taylor

    (@mrwiblog)

    Can you post the VoucherPress download link, I think you’ve changed it so it links to a PDF file directly. Thanks.

    Thread Starter cliffordhill

    (@cliffordhill)

    Thanks for your attention. I definitely did not use the direct PDF link. I used the link the plugin produces.

    Unfortunately, I abandoned using the plugin and so cannot retrieve the URL anymore.

    Plugin Author Chris Taylor

    (@mrwiblog)

    OK. Sorry that using VoucherPress didn’t work out for you.

    I have the same problem …

    can you take a look at nudorel.ro/resume/ibc-focus/ on the right side?

    and the same link comes through mail ?voucher=41bc26eba8c665f0058dbad604a09603&guid=ec4eec1f527ea6250ea6a1bf0e523104

    Any ideea / help?

    also on a side note: a new version with automatic retrieval of name and / or email of logged in users? Or custom fields such as Page title or Product name?

    Plugin Author Chris Taylor

    (@mrwiblog)

    I got the link to the voucher OK, but as you said the link doesn’t work. Can you provide me with an admin login to your site so I can inspect the VoucherPress database?

    Is it ok on chris stillbreathing.co.uk ?

    I am having the same problem. All of a sudden the link to the voucher does not work. Can it be that this is not compatible with WordPress 3.9.1? Having just upgraded.

    Same here 3.9.1

    Any ideea Chris?

    Same Probleme for me : “Nothing Found – You have already downloaded this voucher”
    Can you fix that ?

    Thx

    Plugin Author Chris Taylor

    (@mrwiblog)

    It looks like a few people are having this problem. Can you email me a link to download a voucher from your sites so I can see what the error is myself, please.

    Hi Chris,
    Thanks for getting back to us. Here is a link. ‘https://southernarizonaguide.com/voucher/download-voucher-2/’

    Plugin Author Chris Taylor

    (@mrwiblog)

    I’ve taken a look at that page, here are the response headers:

    Accept-Ranges bytes
    Age 0
    Cache-Control public, must-revalidate, max-age=0
    Connection keep-alive
    Content-Description File Transfer
    Content-Disposition attachment; filename=”passport-to-fun.pdf”;
    Content-Encoding gzip
    Content-Length 12040
    Content-Transfer-Encoding binary
    Content-Type application/pdf
    Date Thu, 19 Jun 2014 12:19:00 GMT
    Expires Sat, 26 Jul 1997 05:00:00 GMT
    Last-Modified Thu, 19 Jun 2014 12:19:00 GMT
    Pragma public
    Server Apache
    Vary Accept-Encoding,Cookie
    Via 1.1 varnish
    X-Pingback https://southernarizonaguide.com/xmlrpc.php
    X-UA-Compatible IE=edge
    X-Varnish 355045829
    X-Varnish-Cache MISS

    So it looks like Varnish thinks this isn’t a real page, or for some reason isn’t allowing the file to be downloaded. Can you speak to your system administrator and ask them to investigate, please. Point them to this message for the headers.

    Did u got time to look at my issue also? I sent the login data a while back…

    Plugin Author Chris Taylor

    (@mrwiblog)

    Because there have been so many people report this issue I’ve just released a new version of VoucherPress (1.5.3) which contains a check for this error occurring.

    To be clear: if you get an unreadable PDF file then it is because of two things:

    1) Your server ran out of memory trying to generate the PDF, in which case try a smaller background image

    2) Another plugin has already send content (even just whitespace) to the browser by the time VoucherPress tries to generate the PDF. This breaks the PDF system, but is NOT an issue with VoucherPress itself.

    So what I’ve done is made it so that if content has already been sent VoucherPress tries to detect that and display a message like this:

    Sorry, your file cannot be generated. For more information please see this thread in the support forums.

    Linking to this thread: https://www.ads-software.com/support/topic/acrobat-could-not-open-pdf-because-it-is-either-not-a-supported-file-type

    So if you see an error like that when trying to download a voucher please follow the steps I outline in that thread to resolve the problem.

Viewing 15 replies - 1 through 15 (of 16 total)
  • The topic ‘Sudden "Sorry, that item was not found" Error’ is closed to new replies.