VPN’s and spam detection

  • Resolved HeyBlondie

    (@heyblondie)


    3 weeks, 4 days ago

    I’ve noticed that many submissions are getting labelled as spam with the message:
    *** Forbidden. Your IP belongs to a high spam risk network. Please, try again without VPN. ***

    I’ve read various FAQ resources on the CT site (which were rather difficult to find i might add) and the explanation seems valid. But this doesn’t help authentic users that just use a VPN for privacy and security.

    While this is no doubt difficult to manage, it would be helpful for CleanTalk to provide helpful tips to pass along to users filling out forms.

    If I understand this correctly, I’m inclined to add a message, near the ‘Submit’ button, alerting users that if they are using a VPN, they may encounter problems. And then also provide remedies for them.

    I’m inclined to add a message along the lines of:
    “If you use a VPN, it’s possible that your submission will be labelled as spam. If this happens there are 2 things to try:
    1) Change the location of your VPN to acquire a different IP address, and trying submitting the form again
    2) Disable your VPN when submitting this form and then re-enable after it is completed.”

    Would that be an appropriate message to provide users?

    If not, can someone provide better suggestions please. We are having too many submissions that get blocked and I’m quite certain that the vast majority are valid and authentic submissions

    Thanks

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Please mark a few requests for us as an example:

    https://cleantalk.org/help/feedback-spam

    And contact us through our private Ticket System:

    https://cleantalk.org/my/support/open

    Thread Starter HeyBlondie

    (@heyblondie)

    Thank you …

    I’ve had a reply from one guy who contacted us about not being to submit a form and his submission was failed with the message above (in the OP). He stated that he was in fact using a VPN on his computer. He went to his phone and was able to successfully submit the form.

    it would appear to be a case of CleanTalk doing what it’s meant to be doing and people using VPN’s just fall into this category sometimes. I think some people pick up the error message and respond by disabling the VPN, and then some people don’t.

    I will add my own alert to this issue and see if I alert more people to the issue.

    I think I’m happy to leave it at that to be honest.

    Thanks

    Plugin Support sergecleantalk

    (@sergecleantalk)

    There are some differences in IP types for VPN services that can cause this. The plugin doesn’t block requests for using VPN type IPs. However, if spam is detected from this IP, it will be blocked just like any other IP.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    There are some differences in IP types for VPN services that can cause this. The plugin doesn’t block requests for using VPN type IPs. However, if spam is detected from this IP, it will be blocked just like any other IP.

    Thread Starter HeyBlondie

    (@heyblondie)

    ok, thanks. I’ll go to the private support and highlight at least one submission that was blocked.

    Thanks

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Of course, feel free to contact us.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System:?https://cleantalk.org/my/support/open.

Viewing 7 replies - 1 through 7 (of 7 total)
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