W3 Total Cache Error

Hello @sanjeevamohan

I am sorry about the issue you are experiencing and I am happy to help!
Please try completely remove and reinstall W3 Total Cache:

1. Purge Cache
2. Deactivate and Delete Plugin
3. Check .htaccess File (make a backup)
W3TC will create many directives in the .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are leftover in your .htaccess file after deleting the plugin.
4. Delete wp-content files and folders
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– db.php (if exists)
– upgrade folder
– delete w3-total-cache folder in wp-content/plugins/ (if exists)
5. Delete Cached Files from CDN (if using CDN)
Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
6. Go to your wp dashboard and re-install W3 Total Cache

Thanks!

Not able to see WordPress dashboard screen, After login, front end I see abnormal changes like row colors and themes missing. Please guide me. How we can follow the steps

Hello @sanjeevamohan

Thank you for the info.
You should use FTP or Cpanel and log in to your server.
Then follow steps 3 and 4 to completely remove W3 Total Cache.
Let me know if this helps!

Thanks!

Hi Marko,

We have followed both the steps, but issue not resolved.

Hello @sanjeevamohan

Thank you for the information.
Just to confirm, you are still getting:
W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home/ovm0pg0mixgz/public_html/wp-content/advanced-cache.php
even if you deleted all files?
Can you please share the website URL?
Also, please post the screenshot of what you are seeing
Thanks!

This is My Website URL : https://beta.ennvee.com/

I am able to login to WordPress admin panel, but When I click on Page’s/Post/Plugins… etc.,
getting 403 forbidden error.

If you need more information, please let me know

• This reply was modified 3 years, 7 months ago by sanjeevamohan.

Hello @sanjeevamohan

Thank you for the clarification.
A 403 Forbidden Error occurs when a web server forbids you from accessing the page you’re trying to open in your browser.
Have you tried reaching out to your hosting provider and check with them what may be causing this?
If W3 Total Cache is completely removed from your website it means that the issue you are having is not related to W3TC, and some issues happened on the server after the update you mentioned.
Thanks!

When I try to log into the back end of my site, I get the following message:

W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /wp-content/advanced-cache.php.

Since I can’t get into the back end of the site, I can’t do this.

A little help, please?

Many thanks,
Hugh

[email removed by moderator]

• This reply was modified 3 years, 1 month ago by Steven Stern (sterndata).

Hello @hughhoward12060

I am sorry about the issue you are experiencing.
Please follow the instructions provided below.
FTP or cPanel to the root of your website:
1. Check .htaccess File (make a backup)
W3TC will create many directives in the .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are leftover in your .htaccess file after deleting the plugin.
2. Delete wp-content files and folders
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– db.php (if exists)
– upgrade folder
– delete w3-total-cache folder in wp-content/plugins/ (if exists)
3. At this point you should be able to g to your wp dashboard and re-install W3 Total Cache

Thanks!

Hello,

I am getting this error on the admin side of my website:W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home2/joneslucinda/public_html/wp-content/advanced-cache.php.

There is nothing showing up on the front end. It is just a blank screen. Please tell me how to fix this. I was trying to add a theme and a starter template to build a new site and I ran into this problem.

Thanks in advance