w3 total cache general settings restore to none automatically

  • Resolved johnfederico2020

    (@johnfederico2020)


    4 years, 1 month ago

    Hi Guys,

    I have been using w3 total cache since 3 to 4 years and it was just working fine. Recently I tried 2,3 other cache plugins which were not functioning well so I switched back to w3 total cache. Now, i am facing a stage problem with this plugin. When I go to the general settings page and checkmark all the cache options, the refreshed page shows that all the caches are enabled. But after few minutes when i reopen the general settings page, I see that all the cache options on general settings page have been disabled again.

    I don’t know why this is happening. It automatically disables all settings whatever i do.. please help.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @johnfederico2020

    I am sorry about the issue you are experiencing and I am happy to assist you with this.
    As I can see in the HTML source:

    <!--
Performance optimized by W3 Total Cache. Learn more: https://www.boldgrid.com/w3-total-cache/

Object Caching 100/188 objects using disk
Page Caching using disk: enhanced 
Lazy Loading
Database Caching 29/81 queries in 0.122 seconds using disk

Served from: qtoestimating.com @ 2020-10-19 17:39:28 by W3 Total Cache
-->

    This means that those options are enabled and the plugin is working as expected.
    You should make a copy of the master.php file in /wp-content/w3tc-config/ after you enable the settings, save all settings, and purge the cache. Then reload the page and see if those settings are disabled. If that’s the case check the /wp-content/w3tc-config/master.php file again to see if the settings are disabled or share the file so we can check it out.
    Thanks!

    Thread Starter johnfederico2020

    (@johnfederico2020)

    I just deleted the plugin and reinstalled it again. This solved my issue for now. Thanks for quick support..

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @johnfederico2020

    You are most welcome!

    Thread Starter johnfederico2020

    (@johnfederico2020)

    I am again facing the same problem Marko.. Its beeen 2 months and I didn’t checked my site speed. Today I checked on google page speed and it was very low. I checked the settings of w3 total cache and everything was unchecked automatically…. I am very upset. Please help.. @vmarko vasiljevic.

    Thread Starter johnfederico2020

    (@johnfederico2020)

    I re-enabled all the settings and here is a copy of my master.php file: https://filebin.net/9yx9zwjp3bxibk14

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @johnfederico2020

    Thank you for the information.
    Something seems to be messing with the master.php. The does not look like how it’s supposed.
    I can see that you are not using W3 Total Cache anymore is that correct?
    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
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