W3 Total Cache Image Service

  • Resolved Lena P

    (@lapg)


    3 years ago

    Hi, I only activated the image service function today. But it takes forever, should it take hours to manage about 250 images.
    And I also receive a lot of error messages saying “Failed to retrieve a response. Please reload the page to try again.”. Nothing happens if I reload page.
    Also, if I check an image that has been converted on front end, it is still a JPG. Or have I misunderstood how it should work?
    / Lena

Viewing 4 replies - 16 through 19 (of 19 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @lapg

    WordPress does not allow uploading WEBP format images directly. This is where this feature kicks in and converts the images to be served as webp.
    The point is how the browser is seeing these images. Once converted, the type of the images should be webp.

    Thanks!

    Thread Starter Lena P

    (@lapg)

    @vmarko thanks for all your help.

    But I can read this
    “Since WordPress 5.8, WordPress has supported WebP images by default. This means you can save and upload your WebP images to your WordPress website without using a plugin.”

    Is that not correct you mean?

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @lapg

    If you try to convert the image to webp and then try to upload it via the Media library, you will get information like this:
    This image cannot be processed by the web server. Convert it to JPEG or PNG before uploading.
    This is why we have plugins for this, especially for cases like yours, when all the images are already uploaded.
    Thanks!

    Thread Starter Lena P

    (@lapg)

    Thanks for all your efforts @vmarko!

    / Lena

Viewing 4 replies - 16 through 19 (of 19 total)
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