w3 total cash is giving issues with elementor higher then 3.8.4

Hello @bowbow7

Thank you for reaching out and I am happy to assist you with this.
I’ve checked the website and I am not seeing any console errors. I can also see that the W3TC is enabled.
Can you please confirm the URL of the website and if you are seeing these errors when logged in?
Can you also please disable W3 Total Cache temporarily and see if the problem persists so we can determine if the issue is related to our plugin since the error seems not related to W3TC?
The Chunk Load Error occurs when the browser encounters an error in fetching some JavaScript files, which were dynamically imported.

Thanks!

Hello Yes, Because after the update and the errors I rolled back to the version 3.8.4 from elementor unltill this issues are fixed.

If I disable the w3 total cache plugin the website work fine and I can update all the plugins and they work normally.

Let me know how I can help you to solve it.

Hello @bowbow7

Thank you for your feedback.
So the issue occurs once the Elementor is updated?
And once the elementor is updated to the latest version and you disable W3 Total Cache the issue is gone?
Thanks!

Hello,
Yes the issue occurs when I update elementor to any version higher then 3.8.4
-The accordians stops
-The video from the elementor pro module stops
-And I shared with you the error I get

If I disable W3 Total cache everything will work again
but if I keep it nothing work.

Thank you.

Hello @bowbow7

Thank you for the information.
Can you please make sure that the elementor is on the latest version, re-enable W3 Total Cache and disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled, and see which one might be causing the issue?

Thanks!

Hello The issue was solved only when I disabled the Amazon cloudfront CDN

https://paste.pics/969d74485347907e57f7ce0c726d9e60

But how I can make it work with the CDN?

I need to be able to update elementor to the latest version with the CDN working.

So if if i update elementor to the latest version + Amazon cloudfront CDN enabled => It doesnt work but.

if if i update elementor to the latest version + Amazon cloudfront CDN disabled => It doesnt .

how to solve that issue?

• This reply was modified 2 years, 5 months ago by bowbow7.

Hello @bowbow7

Thank you for yoru feedback.
You may want to try and exclude specific JS from being served from the CDN.
If the update works when the CDN is disabled, you should update it, and then re-enable the CDN and purge the cache.

I hope this helps!

Thanks!