Waiting Time

  • Resolved Swan1305

    (@swan1305)


    1 year, 3 months ago

    With the frankly ridiculous deposit schedule of this plugin (8-13 days just to get funds deposited in my account), can someone tell me if it’s safe to ship an order out while WC are still sitting on the payments? If the money has been taken but has not been deposited in my account is there a chance it could be cancelled? If so, I have to wait 1-2 weeks before sending out every order which is unworkable honestly.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @swan1305

    I understand your concerns regarding the deposit schedule of WooPayments. To clarify, once a payment has been processed through WooPayments, it is considered confirmed and safe to proceed with fulfilling the order, even if the funds have not yet been deposited into your account.

    The 8-13 day deposit schedule is the time it takes for the funds to transfer from the customer’s account to yours. This is a standard timeframe in the industry due to various security checks and processing times. Despite this, the risk of a payment being cancelled after it has been confirmed is extremely low.

    So, you can confidently ship out orders knowing that the payment has been secured. If there’s any issue or dispute with a payment, you will be notified immediately.

    Further detailed information can be found here: https://woo.com/document/woopayments/deposits/deposit-schedule/

    I hope this clears up your concerns. If you have any other questions, feel free to ask.

    Thread Starter Swan1305

    (@swan1305)

    Ok, thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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