Walk Away – Problematic Plugin with NO SUPPORT

  • I really wanted to like this plugin. It offered everything we needed. We purchased the pro version and then the problems started. This plugin is coded very poorly. Worst of all, there is NO SUPPORT. We’ve had three open support tickets go unanswered for over three months. Clearly we’re shouting into a void – there’s no one there. Which also means we’re now stuck with a plugin we paid for that just doesn’t work properly. Walk away and find something else – there are other options out there.

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  • Plugin Contributor Plugins Area

    (@usersultra)

    Hello,

    Thank you for taking the time to leave a review.

    We’re very sorry to learn about the issue you’ve experienced with the plugin. We’re not allowed to offer support for the paid version on this section. Please update your ticket with your WP username and we will be glad to check your issue.

    Thread Starter dberch

    (@dberch)

    My ticket is here: https://www.ads-software.com/support/plugin/users-ultra/, under this username (dberch). I also have three open tickets – the oldest of which is now three months old with no response – in https://pluginsarea.com/support/ under username Dinah. Ticket #s 34676, 3948 and 3947. When I pay for a plugin I expect some amount of support in a timely fashion.

Viewing 2 replies - 1 through 2 (of 2 total)
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