• Resolved jon

    (@jonwarner)


    Quick report to say this banner will not disappear. We don’t want to activate diagnostic data (it’s not something we want to complicate our privacy policy with to be honest).

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter jon

    (@jonwarner)

    Ok, a workaround is to click Save Changes on settings page. Neither button in the banner works.

    Plugin Support C S Sultan

    (@sultan00rextheme)

    Hi, thanks for informing. We are looking into this. And will give you and update on it soon.

    Plugin Support C S Sultan

    (@sultan00rextheme)

    Hi, when you see the banner again, can you take a screenshot and give it to us?
    Also, can you provide the console errors?

    Here’s how:
    After you clicked on Publish and the loading bar is frozen,

    • Right click on your webpage. You should find an option called “Inspect” or “Inspect Elements” (this won’t work on Safari, so use some other browser). See Image:?https://jmp.sh/hhuzR2B
    • You get an extended window popping up. See Image:?https://jmp.sh/7RV6cZv
    • It will have a menu called “Console”. Click on that and it should show you if there are any errors. See Image:?https://jmp.sh/AGVBPW8
    • Take a screenshot and provide it to us.

    Thanks.

    Plugin Support C S Sultan

    (@sultan00rextheme)

    Hi, just following up to see if the issue still persists. Do let us know.

    Thanks.

    Plugin Support C S Sultan

    (@sultan00rextheme)

    Hi, since we didn’t hear from you for a while, we believe the issue was fixed. I am marking this as resolved. If you face any further issues, feel free to open another thread. Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
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