Wanting to offer Coupons to Customers

hi,

sorry Im afraid that this is not available at the moment and might need custom coding on your part to make this work.

I have created custom placeholders before. Is there any chance you can give me some hints about where to find standard code that handles customer submission of coupons during registration? Thanks ??

Because there’s no option for users to create a new coupon code when submitting an event, there’s no code existing code that we can point you to.

Hmm … I am not asking to create a new coupon code. I all I am asking is that my clients be able to enter an existing coupon code when they register for the event.

This should work out-of-the-box with no coding required.

Is the problem that you’re not seeing the coupon code box or that the coupon code is being accepted?

I am not seeing a coupon code box.

It is probably because I customized the registration page using

Settings->Formatting->Events->”Single event page format”

Here is my customization:

<div style="margin: 0 auto;">
<div class="els_columnleft">
  <p><b>Date/Time</b><br/>#_EVENTDATES , <i>#_EVENTTIMES</i></p>
  <p><b>Price</b></br>#_EVENTPRICEMAX</p>
  <p><b>Description</b>#_EVENTNOTES</p>
  <p><b>Location</b><br/>#_LOCATIONNAME, #_LOCATIONADDRESS</p><p>#_LOCATIONMAP</p>
</div>
<div  class="els_columnright">
  <p></p><b>Enroll Now</b>{has_bookings} #_BOOKINGFORM {/has_bookings}
</div>

My question is: what #_placeholder can I use to insert a coupon code box?

Ok, I see the problem now. There is no placeholder to show the coupon box. That said, the coupon box should be shown as part of the booking form.

Have you made other customizations that might be causing the problem’?

Are you saying that Events Manager does not support a placeholder to show the coupon box?

Not sure what you mean by “Have you made other customizations that might be causing the problem?”

As far as I know, the only related customization I have made is described above. Am I to understand that the only way I can get a coupon box is by removing the customization described above?

Are you saying that Events Manager does not support a placeholder to show the coupon box?

Yes. It doesn’t need one because the coupon box should be showing as part of the booking form, which is already being displayed by the #_BOOKINGFORM placeholder.

There are only two things I can think of that would cause the coupon box not to show:

1. The coupon is not valid for the event. Check the settings for the coupon in the coupon manager.

2. There is a conflict caused by another plugin, your theme or custom code preventing the coupon box from showing. To check if this is the case, try testing with all other plugins deactivated and while running the default WordPress theme.

Nice. Thanks for the clear and concise explanation … and suggestions!

Okay … the problem was that I set coupon availability to “Specific Events”. But did not enable the selection on the event registration page.

However, I am now having the following problem: When I enable the coupon and update the event … the coupon disappears. In other words, after updating, I find that the checkmark on the coupon code disappears. And I also find that entering the code on the registration page triggers an error message.

Any suggestions?

Which checkmark do you mean?

What error message are you seeing?

In the event editor, I click on “show coupons”. There is a list of coupons (actually just one) with a check box next to the coupon name. I click on the check box and a check-mark appears and “update” the event. Then, I click on “show coupons” and the check-mark is gone.

When I try to enter the coupon code on the front-end I get two error messages:
“Invalid coupon code provided” and “Coupon Not Found”

Can you test by creating a completely new coupon code? It could be there’s something not right with the existing one.

I added a new code, but it still did not work.

I have no problem using non-specific coupons.

But there is one other quirky issue: I deleted an earlier attempt at an event-specific coupon, but it did not go away. It is still visible when I click on show-coupons in the event editor, and I am able to use it on the front end. However it does not appear in the list when I view the coupon manager page in the back end.