Warning

  • I get the following error:
    file_exists(): open_basedir restriction in effect. File(/var/www/vhosts/domain.com/httpdocs/wp-content/plugins/nextgen-gallery-pro/vendor/bin/php-parse/product.php-parse.php) is not within the allowed path(s): (/var/www/vhosts/domain.com/:/tmp/)

    Location:
    wp-content/plugins/nextgen-gallery/vendor/imagely/pope-framework/lib/class.component_registry.php:819

    Is this a big issue and can it be solved?

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi @webber2012,

    Could you please try to remove and re-install the plugin?
    Please, let us know if that solves your problem.

    We are happy to help!

    Thread Starter MeOnline

    (@webber2012)

    Hi @gabyimagely

    I have deactivated ad removed both plugins (the normal and Pro), then re-installed both.

    I now get a warning instead of an error:

    Warning:
    “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”?

    Location:
    wp-content/plugins/nextgen-gallery-pro/modules/ecommerce/module.nextgen_pro_ecommerce.php:1485

    Not sure if it is a big issue, maybe one can ignore it?

    I use:
    NextGen Gallery 3.3.17
    NextGen Pro 3.0.18
    WP 5.5.1
    Notifications come from Query Monitor

    Plugin Support Mihai Ceban

    (@mihaiimagely)

    Hi @webber2012,

    Since the warning comes from a NextGen Pro file, I hope that you wouldn’t mind checking your Imagely membership status then reaching our support team directly https://www.imagely.com/support/ because here we are not allowed to offer any support for the premium products.

    Thanks for your understanding

    Thread Starter MeOnline

    (@webber2012)

    I suspect the issue originates to the fact that the plugin needs to be updated regarding dependencies or so in combination with newer PHP versions.
    So it is a general thing that needs to be solved anyway, a bit strange that I as customer -who discovered the bug- has to pay to get such a flaw solved.

    Also having to pay a steep $ 99,- to get support for a plugin which costs $ 139,- is too rich for my taste. I have no problem to pay for support but price wise that’s completely out of balance imo.
    And then considering I basically have to pay you guys so you will solve a problem in your own software … resulting in just a few updates each year, most if not all related to other bugs.

    I have been a Pro user for at least 5 years and until this year I have reluctantly paid the high support subscription all these years. Including the initial purchase fee, this roughly totals around 500 (!) dollars already ….

    Will consider using another cheaper and more supportive Gallery solution, this is just crazy. ??

    Hello @webber2012,

    Since you mentioned our Pro plugin and the file is inside that pro plugin, Mihai assumed you have an active subscription.

    Unfortunately, www.ads-software.com doesn’t allow us to address pro support questions here in the free forum. We can only address NextGEN Gallery [Free] questions only.

    Please, if you have some time, we′d like to take a closer look. If so, please send us a bug report here: https://www.imagely.com/report-bug, refer back to this forum thread and let them know Gaby referred you.

    Do not forget to add the link to this forum thread.

    Many Thanks.

    Thread Starter MeOnline

    (@webber2012)

    Thanks, in the meanwhile I have submitted the bug report.

    Thread Starter MeOnline

    (@webber2012)

    p.s.

    Because of the fact that it is ONLY possible to even be able to reach your support after having paid for the mentioned pricey subscription, as customer you first turn to this forum, like many others do as well.

    The argument that WordPress doesn’t allow pro support in their forums may be, but that doesn’t mean it should not be possible to be able to send support questions through your site about bugs in your own software, which is not possible without paying … you basically say …

    … only after several messages from me, you now mention the bug report form possibility. In that form there even is a separate url field where you can refer to this forum – stating this happens more often. Why not mention the form first then?
    You can then decide if it is bug related or considered a support question, although these matters are often blurry.

    The mentioned WordPress pro support forum restriction also doesn’t stop you from asking first if customers have a paid subscriptions and it also doesn’t stop you from promoting the commercial plugins/add-ons too.

    I was even notified that one of you tried having WordPress admins to refuse my honest review about NextGen. It is a decent review and in it I even expressed my disappointment because in principal it really is a good (free) Gallery.

    This basically says a lot about how you threat your paying customers imo, I hope you guys will consider my constructive criticism regarding all things mentioned and you’ll better them. It’s for your own good as well.

    My 2 cents

    • This reply was modified 4 years, 6 months ago by MeOnline.
    Moderator Yui

    (@fierevere)

    永子

    Closing

    https://www.ads-software.com/support/topic/warning-181/#post-13417734

    Please use www.ads-software.com forums for free plugins support only.
    For paid components support contact plugin vendor.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Warning’ is closed to new replies.