Support is great

  • 5-stars are for the great support!

    What happened:

    If you buy this plugin, you will be charged every year with:
    “without any exception we have a NO REFUND policy.” in the Terms and Conditions
    They won’t send you a email prior to charge your PayPal.
    It’s one of the very few automatic subscription that I missed to cancel. And I’m usually very careful about those subscriptions.

    But, they refund me the plugin after I explained the situation in a record short time. So those 5-stars are for the support and the way they handle the incident. It was perfect! Thank you Michael Torbert! Keep the support on this level.

    I can’t review the plugin itself because we are not using it.

    • This topic was modified 5 years, 6 months ago by Jan Dembowski.
    • This topic was modified 5 years, 6 months ago by dratom.
    • This topic was modified 5 years, 6 months ago by dratom.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Michael Torbert

    (@hallsofmontezuma)

    WordPress Virtuoso

    I’m sorry you’ve had a negative experience.

    To be clear, this is a free plugin, and has no yearly charge.
    The Pro version, which is not hosted on this site, like most paid plugins, is a subscription.

    While we on paper have a no refund policy in lieu of a free trial (since the free version suffices as a “free trial”), the reality is that if you contact us we do typically issue refunds when requested on a case by case basis.
    Since you’re posting anonymously, I’m not able to look up your account. You’re welcome to reach out to us at https://semperplugins.com/contact and we’ll be happy to assist you.

    As to your second issue, both the free and paid versions are 100% GPL, and always have been. You can read more about the GPL here: https://www.gnu.org/licenses/old-licenses/gpl-2.0.html

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @dratom Apologies, that was not an email you posted. I have archived the reply I just posted and unflagged your account. I have still removed the link though as that is not allowed in reviews.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Now, to your review!

    If you buy this plugin, you will be charged every year with:
    “without any exception we have a NO REFUND policy.” in the Terms and Conditions

    That’s disgusting in 2019

    That’s how software for sale has been for years and virtually every plugin and theme that has a “pro” version does exactly that. The GPL is about software distribution, it is not about charging for support. There is nothing that is contradictory to the GPL for that model.

    Thread Starter dratom

    (@dratom)

    @jdembowski : Thank you for your moderation. Yes, I know how it works, just that it’s already the second year that I was charged without noticing it. Could improve in the communication, to keep it at the level of the excellent support.

    Michael Torbert

    (@hallsofmontezuma)

    WordPress Virtuoso

    @dratom Thank you for modifying your review. We’re always happy for the chance to provide excellent support.

Viewing 5 replies - 1 through 5 (of 5 total)
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