Warning email before stopping please

  • Resolved Mary

    (@marypop)


    6 years, 10 months ago

    Hi

    I love your plugin, and I’m using pro version.

    But can you please send warning email next time before stopping all feeds to work? It would be nice. Really nice. I would also appreciate a list for linked sites. Because after all feeds stops to work also all my key activations disappeared from your site.

    Sorry my bad english.

    Regards,
    Mary

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hey Mary,

    I can certainly appreciate your frustration regarding not having notification. I’m not making any excuses but actually what happened in this situation is that we did not stop any feeds at all or change anything with our plugin.

    Instead this unfortunate incident was result of a change by Facebook due to a Facebook platform change, where there was an issue with our Custom Facebook Feed plugin connecting to their API. Facebook made an unannounced change that rendered all versions of our Custom Facebook Feed plugin inoperable without any notice to us that this was going to happen as well. Unfortunately both the developer and customers were caught in this unpleasant situation.

    As it relates to what sites are linked (activated) under a license, this is something that you can check at any time by just logging into your Smash Balloon user account. Then click on the “View Licenses” link followed by clicking on the “Manage Sites” link. This will display a list of all site URL(s) that are currently registered under that license. This information would be current and is coming directly from our database.

    Again we apologize for the disruption, frustration and inconvenience but in this instance it was something that caught us unaware of as well.

    Also, your English is quite good. ??

    Thread Starter Mary

    (@marypop)

    Thanks @dwyffels ??

    I did not found any sites from licenses after feeds stopped working. I also logged to sites and activate key was missing from all sites. And in your site all activations were disappeared also. There was activations 0/unlimited.

    But anyway, it’s ok and thanks for your kind words ??

    Best regards,
    Mary

    Hey Mary,

    I just want to make sure your plugin is now working again. If it isn’t can I have you contact us on our support page as the moderators of the forum do not wish for support issues relating to a paid version of the plugin be resolved here which we try to respect those wishes. This forum is for the Free version only.

    You can contact us through our support page here and we would be happy to assist you further if needed.

    Thread Starter Mary

    (@marypop)

    Hi

    Feed is now working fine on all sites where I have activated the code again and updated plugin.

    Thanks ??

    Hey Mary,

    Great news and I hope your week is progressing smoothly.

Viewing 6 replies - 1 through 6 (of 6 total)
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