WARNING Message. Incompatibility with current version of plugin or WP

Since that is a commercial plugin issue, please go to Themeum official support channel, so you can get support from the people who know it best.

Thank you. I have reposted the same message via your support channel.

You are welcome ??

It has been one week since this issue was raised and there has been no communication or updates. This issue is not resolved.
Are there any updates?

I am sorry @3aehkwktaabnb6h. I am unable to assist you with this channel.

If you use a commercial plugin and need support, please go to WP Crowdfunding pro plugin official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

Since that is a commercial plugin, we ask that you please go to their official support channel, so you can get support from the people who know it best.

Please contact Themeum support: https://www.themeum.com/contact-us/

I understand and I have done that and, except for a message saying that my issue has been received, there hasn’t been any communication regarding an update or resolution to the issue. This is affecting all your paid users and the issue is even known by hosting providers. 1 week is a generous amount of time to take this seriously.

As this is related to your plugin, the WordPress community also requires some transparency, which does not exist in your support “forum” because users are restricted from communicating with each other and helping each other out.

As it stands this situation is unresolved and I plan to provide updates here for the community to see until it is and hope you can understand too.

We “Support Team” already sent your query to our dev team also, noted on the Trello board. If you can’t wait you can hire a freelancer to resolve your issue.

Thanks.

Hello,

I haven’t received any email update or other communication from your support team at the Official Themeum Support Channel as described in your initial response above.

I understand this issue has been recorded for your Dev team. 2 weeks has passed without any communication. Are there any updates for paid users of Crowdfunding Pro?

Thank you

Hello Shiori Yamaguchi,

I am sorry about this. I am unable to provide the paid plugin related information here. As I knew, someone already replied to your email.

You should contact over there and seeking your support.

We do not provide support via a support forum but email support.

As this is related to your plugin, the WordPress community also requires some transparency, which does not exist in your support “forum” because users are restricted from communicating with each other and helping each other out.

I hope you understand.

As I knew, someone already replied to your email.

Your last ‘support’ communication was over 3 weeks ago and there has been zero (email) response since then.

We do not provide support via a support forum but email support.

Yes, that is the rule. Obviously, you do not provide support in any channel. There has only been one (email) communication since the original post. Is this “support”?

This is not about me. Your paid customers of the PRO version are still waiting for an update. Do you expect all your paid customers to contact freelancers for quicker service? Even they say it is Themeums responsibility as the plugin author.

As it stands, minimum 3 weeks is the best Themeum can do.
Talk to you next week.

Sorry for the inconvenience.

To be honest, the product updates related information or solving the bugs issues is not in my hand. That’s why I am unable to provide you the actual release date. I have noted on the Trello board. I hope, you continue to contact us via email. One of our representatives will communicate with you.

If you send us your site URL and access information, we can check the issue and provide you a quick solution. That’s what can I do for you at this time.

Hi, I understand the support team isn’t directly responsible for the fix. However it is the support teams job to keep all of Themeums paid users up to date with such warnings and bugs that may affect their sites.

In this case, the warning appears to be related to the Stripe integration, which means it could potentially affect site users financially, hence, my pushing here.

There still hasn’t been any transparency on what this is or what it may be impacting. As a paid user, I expect more urgency on such an issue from the team at Themeum.

One month has passed and there’s still no communication (email), solution, or update to this issue.

Hello

I am very sorry as you are going through this. I hope this will be solved by our team soon. I have reported this issue to my team again. And they will look onto this and resolve this as soon as possible.

For regular update you can please email us at [email protected] Our support team is always there to assist you with everything. And we might solve the issue on your site from our end if it is possible.

Thank you
Best regards

Hi,

1 Month and 7 days have passed since this issue was raised.

Regular updates – all updates – on this issue are Themeums responsibility to communicate to their (paid) users. Your definition of support is backwards and it’s clear your existing customers are not a priority or you don’t care about issues with your products.

I still look forward to an update of some kind.

Thank you.