• Resolved alexli126

    (@alexli126)


    Hello,

    We got a failed order logs:

    2024-08-31T11:45:55+00:00 Warning No PayPal order ID found in order #1963863 meta.

    https://prnt.sc/NNENuYFaH9zM

    <details><summary>System Status Report</summary>

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Next scheduled: 2024-09-01 09:47:36 -08:00<br>Options: ?<br>Notes: 16<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Canceled: 21<br>Oldest: 2024-08-01 06:15:28 +0000<br>Newest: 2024-08-01 06:15:28 +0000<br><br>Complete: 10,094<br>Oldest: 2024-08-01 03:25:31 +0000<br>Newest: 2024-08-31 12:23:06 +0000<br><br>Failed: 11,740<br>Oldest: 2023-01-13 13:16:15 +0000<br>Newest: 2024-08-28 12:10:24 +0000<br><br>Pending: 16<br>Oldest: 2024-08-31 12:24:06 +0000<br>Newest: 2024-09-05 09:53:30 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2024-08-31 04:23:36 -08:00<br>
    </details>
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @alexli126

    I recommend upgrading to the recently released version 2.9.0 RC of our WooCommerce PayPal Payments plugin. This version includes several improvements that may resolve the issues you are encountering. You can download the updated plugin from this link: WooCommerce PayPal Payments 2.9.0 RC.

    After updating, please monitor any logs to check if the issue persists. If the problem continues, it would be helpful to have more detailed logs around the time the error occurs.

    Please do not hesitate to get back to us with your findings after updating, or if you need any further assistance.

    Kind Regards,

    Krystian

    same here cannot refund payments because order id missing at paypal

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @alexli126

    Since we have not received any further communication from you, we are assuming that your issue has been resolved.

    Therefore, we mark this thread as resolved. If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

    Kind regards,
    Krystian

Viewing 3 replies - 1 through 3 (of 3 total)
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