warning status

  • Resolved mesgra

    (@mesgra)


    3 years, 1 month ago

    Hello! I can’t create backup because at a certain point it stops and the status shows “warning”.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @mesgra

    Thanks for reporting.

    Could you please, send us the backup log file, so I can analyze the issue?

    You can download the mentioned log file following the article below.

    How to Download the Backup Log File

    Please send it via wetransfer.com using the link retrieving option.
    Like this: https://prnt.sc/qr3ntv

    In case you don’t have an access to your dashboard, you can download it using FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

    Best,
    BackupGuard Team

    Thread Starter mesgra

    (@mesgra)

    Thanks for the reply. How can I send the link privately?

    Thread Starter mesgra

    (@mesgra)

    However, I think I have partially solved the problem: the log told me that /uploads/index.php was not readable. I have given permission 644 and now the backup does not detect any warning, only that I cannot download it: if I click on download nothing happens.

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @mesgra ,

    Thanks for the update.

    We are glad you have figured that out.

    As for the issue with downloading the backup.
    May we ask you to navigate to the Settings section of the plugin and change the Download Mode into ”Via PHP”, Save the Changes and try to download the backup again?

    Like this:
    https://prnt.sc/YVnOt0YfU3fL

    Please, update us on the results.

    Best,
    BackupGuard Team

Viewing 4 replies - 1 through 4 (of 4 total)
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