Updated

As our support team has responded to your emails that we believe you have set the “Approve Status” to change the order status to “completed” when using “Before submit order to payment gateway” option. When that happened, the WooCommerce will not process the payment but will assume the order fulfillment completed successfully. To remedy the issue, you should change the “Approve Status” status to “processing” so that the flow will continue the payment process route if the order passed the fraud validation. This was the configuration issues. Can you please try again with the recommended settings? Please email us if it didn’t work the way you expected.

Jesus Christ this is like talking to a brick wall. We have explained to your support 4 times, and here very clearly in our review, yet you continue to ignore our points entirely. I would rate this negative if possible!

We understand fully how the plugin works and were using it for coming up to two years (no longer because of your utter refusal to see the issue here), and the way it works is terrible, which is what we’re trying to say.

We are not wasting anymore time explaining the same thing over and over, you are refusing to understand our clear explanation, that us and another plugin developer LAUGHED at because the logic flow is so terrible and I would be willing to bet my house that anyone reading our review will understand and see you continue to be totally ignorant to the massive flaw we are pointing out to you

AWFUL AWFUL AWFUL.

Current flow of plugin:
Validate order, marks as complete if approve order status is set to complete EVEN IF NO PAYMENT RECEIVED!

How it should be:
Validate order, if a reject condition fires block going to the payment gateway to save fees (the whole point of it and what you advertise this functionality as being for), if review or approve check if payment is received, if payment received approve order, if no payment received abort order because there has been NO PAYMENT SO IT SHOULD NOT STILL BE COMPLETED.

How is that so hard to understand?

At least everyone now can see the incompetent and blind support I was having to deal with, as you just demonstrated it again.

• This reply was modified 4 years, 3 months ago by NF.
• This reply was modified 4 years, 3 months ago by NF.
• This reply was modified 4 years, 3 months ago by NF.
• This reply was modified 4 years, 3 months ago by NF.
• This reply was modified 4 years, 3 months ago by NF.
• This reply was modified 4 years, 3 months ago by NF.

We’re now hoping to engage constructively and will update this review in due-course. We sincerely hope the situation can be resolved and our improvement suggestions continue to help the plugin & service imrpove.

@nanasflowers

We dont remove reviews or posts unless they are breaking forum guidelines (it is not a hint to do so!)

If you want update your review – you can edit it anytime. Update rating and text.

@nanasflowers Do not use the reviews here to extort support again. I’m closing this review but it will remain.

In the future if you need support then take it to the developer directly if you are their customer. Leaving a review about that experience is valid. Using the review here to get an outcome you want is not cool.