Warning: Undefined Variable and Array Offset Issues with ElementsKit Testimonial

  • Resolved devsumitparkash

    (@devsumitparkash)


    1 month, 1 week ago

    If you go the url https://ecoutilitiesltd.co.uk and look for the section Our Customer Feedback

    You will see

    Warning: Undefined variable $ekit_testimonial_client_image_size.

    Additional Information:

    • WordPress Version: 6.6.2
    • ElementsKit Lite: 3.2.0
    • Elementor Version: ?3.24.6
    • Elementor Pro Version: ?3.24.3
    • Theme: Hello elementor

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter devsumitparkash

    (@devsumitparkash)

    On further debuggin I found that we got this error only when i am using

    image style 5

    Plugin Support Reedwanul Haque

    (@reedwanul)

    Dear @devsumitparkash,

    Thanks for reaching out to us.

    I’ve examined your website and the issue. Please verify that you’re using the most recent version of the ElementsKit plugin. If a caching plugin is in use, clear both your site and browser caches. Additionally, consider temporarily disabling the caching plugin and then checking the site again.

    If the issue persists, please let us know which PHP version you’re using. Also, ensure that you’ve set user images and specified the size for the testimonial. Kindly share a video demonstrating how you’ve set up the testimonial widget in the backend, including the testimonial settings. This will help us replicate the issue on our end. If we can successfully replicate it, we’ll resolve the problem promptly. We hope this process is clear, and your patience and cooperation are greatly appreciated.

    Looking forward to your response.

    Best Regards,
    Reju

    Thread Starter devsumitparkash

    (@devsumitparkash)

    Regarding the version i have already specified.

    • WordPress Version: 6.6.2
    • Php Version 8.3
    • ElementsKit Lite: 3.2.0
    • Elementor Version: ?3.24.6
    • Elementor Pro Version: ?3.24.3
    • Theme: Hello elementor

    There is no caching pluign enabled on the site.

    Plugin Support Reedwanul Haque

    (@reedwanul)

    Dear @devsumitparkash,

    I hope you’re doing well, and I understand your concern. I’ve inspected your website, and everything appears to be working fine. You mentioned using ElementsKit Lite version 3.2.0, but I see that you’ve now updated to the latest version, 3.2.8, which might have resolved the issue. For clarification, please check this video: https://d.pr/v/4pfJ7y.

    If there are any details I may have overlooked from your perspective, please provide them in detail. A video demonstration would greatly assist in ensuring thorough understanding and expediting the resolution process. Your patience and cooperation in this matter are sincerely appreciated.

    Looking forward to your response.

    Best Regards,
    Reju

Viewing 4 replies - 1 through 4 (of 4 total)
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