WARNING: VERY POOR SUPPORT

  • Be advised, this happened to me and I am STILL trying to resolve it with User Meta Pro (…so far, no response). It’s an EMERGENCY and these guys have the worst customer support I have ever seen ( I waited a WEEK for a reply on my last support request). So, far, nothing. I even tried to fix it by resetting my password and they said a new password message would come to my email BUT NOTHING EVER CAME.

    I have a “User Meta Pro lifetime unlimited sites” license. I installed it on a site I was building for a client. The client balked at some pricing issue and –using MY software– locked me out of my site.

    OK, so with every other plugin I can go deactivate it from my control panel. Not here. The only way to activate it or deactivate it is through the CLIENTS website. The SAME client that just used MY software to lock me out (so as not to pay). Is there a way to deactivate my License in ANY other way? No. Can I deactivate it from the user-meta website? No.

    So, as of RIGHT NOW a client has used MY software to lock me out and I CANNOT do ANYTHING about it, but BEG user meta to PLEASE assist in addressing this issue.

    …and I cannot even get these folk to acknowledge an email.

    pathetic.

    • This topic was modified 6 months, 3 weeks ago by Preston.
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  • Thread Starter Preston

    (@pkdsleeper)

    I am still hoping to write a redeeming post speaking of their stepping up and helping me out, and renewing faith in the franchise. …hope springs eternal!

    …more news as it (hopefully) happens!

    Thread Starter Preston

    (@pkdsleeper)

    They fixed it! I would love to remove this thread, but I think it is good that it remains because it shows a company responding professionally (albeit after some deep breathing on my part).

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