Warning, your account is not ready to accept donations.

  • Resolved Rui Freitas

    (@rui-freitas)


    2 years, 4 months ago

    Hi.

    PayPal dashboard connection says my account is connected for payments and has Payments and Refunds APIs connected but also:

    “Warning, your account is not ready to accept donations.”

    I sent PayPal the message you suggest in the same dashboard and their Merchant Technical Support replied as follows:

    “Checking the logs shared, it seems that the Merchant ID is incorrect. Please contact the GiveWP support team because as they are responsible for the integration development and maintenance, they can help us to clarify this inconsistency”.

    Can you help me, please?

    Thank you,
    Rui Freitas

    • This topic was modified 2 years, 4 months ago by Rui Freitas.
    • This topic was modified 2 years, 4 months ago by Rui Freitas.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    Hi Rui,

    Glad you reached out.

    There’s a wide variety of reasons why you might struggle to get PayPal Donations connected correctly. Some of those reasons we can solve and some are things that PayPal needs to solve, but I’m here to help you as completely as I possibly can.

    The first thing you should do is confirm that you do not have GiveWP in “Test Mode.” If GiveWP is in test mode, it will attempt to connect PayPal Donations to the PayPal sandbox instead of your live PayPal account. In live mode, GiveWP connects to your live PayPal account. You can disable test mode by going to Donations > Settings > Payment Gateways.

    If you still have trouble connecting to PayPal, it’s possible something is cached in your browser. Some GiveWP users have had success by logging into their WordPress site in an incognito window and then connecting to PayPal there. After you make the connection incognito, you should be fine moving forward.

    If neither of those two things gets you connected, then most likely there’s an issue with your PayPal account and we want to get you connected with PayPal directly to resolve it. We created this intake form to give you more details about this problem and for you to get in touch with PayPal directly. Please make sure you complete the form as completely as possible: https://givewp.com/paypal-onboarding-reports/

    The form on that page sends an email directly to PayPal, to a team that we have been told is aware of any issues, and can walk you through connecting. We’re here to help as much as we can, but ultimately they’ll have to help if none of the steps above resolve things.

    As a last resort, if all else fails, I’d recommend using a different payment gateway, if possible. My personal favorite is Stripe.

    Please let us know if you have further questions or need additional assistance!

    Plugin Support Rick Alday

    (@mrdaro)

    Hi there,

    Just checking in on this issue. Do you still need assistance here?

    If you still need help, reply and we’ll make sure everything is handled.

    Thread Starter Rui Freitas

    (@rui-freitas)

    Hello, Rick Alday (@mrdaro).

    I’m sorry I haven’t replied to you yet, but I’m on a little vacation trip and haven’t had a chance to test your solution yet. As soon as I have an answer I’ll leave it here.

    Thanks for your support.

    Rui

    Thread Starter Rui Freitas

    (@rui-freitas)

    Hello, Rick Alday (@mrdaro).

    You were absolutely right.
    I thought I could and needed to make the connection to PayPal in test mode, but then I realized that it doesn’t need to be in test mode because I can create test donations in productive mode.

    So thanks, the problem is finally solved.

    Best,
    Rui Freitas

Viewing 4 replies - 1 through 4 (of 4 total)
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