• Resolved condition cavu

    (@tissa10x)


    Greetings,

    So we installed the free version on our multi-user WP installation, and network-enabled it. Upon the initial configuration, we had to allow write permission for /wflogs, and successfully ran the first scan. All good.

    However we subsequently noticed that none of the pages under any users’ domains were working; all were ‘page not found’. We decided to remove the plug-in and all data, so per instructions we checked the box under ‘Options’ to remove all associated data, then deactivated the plug-in.

    At the moment we clicked to deactivate the plugin, we got an http 500 error – nothing was accessible on our entire network, including /wp-admin. We restored the .htaccess file, and everything became accessible again. Phew.

    *However*, it wasn’t a clean uninstall (probably because of the 500 error we got right after clicking on ‘Deactivate’). For example, now we are seeing this under plug-ins:

    2017-04-14_2304

    1) How can we rid our database of all the Wordfence data and files?

    2) Why would Wordfence break all the pages under all domains (the 404 errors)?

    We’d like to purchase the Premium version but we’d like some insights on how to resolve these issues first with the free version.

    If it helps, we had 301 redirects for several domains on the network. While the redirects continued to work, all pages (including the destination pages) were still 404 errors.

    Thanks in advance for your help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter condition cavu

    (@tissa10x)

    I’m bumping this because I haven’t had a reply from Wordfence in over four days.

    To summarize: When trying to remove Wordfence, we had HTTP 500 errors and it wasn’t a clean uninstall. Now we see this in plugins, but as you can see no checkbox to remove:

    2017-04-14_2304

    Please advise how to rid our database of all Wordfence files.

    We were eager to purchase Premium despite these issues but the lack of timely support has left us discouraged.

    Thanks.

    Hi @tissa10x,

    Sorry about the delayed response.

    I suggest you install our companion plugin Wordfence Assistant which will help you remove all remaining data.

    I also recommend you uninstall it once you’ve successfully deleted all Wordfence data in your database.

    Hello again @tissa10x,

    I just saw that you created another post regarding this issue and that my colleague wfphil replied to it.

    I’m marking this thread as resolved.

    Sorry for the crossed wires situation.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Was about to buy Premium until this happened’ is closed to new replies.