Watson Assistant Plugin does not work anymore…

Hello Esteban.
Today we are going to release a new version of plugin that should address this issue. Sorry for inconvenience.
Please don’t paste passwords on this forum.

Watson Assistant WordPress plug-in version 0.7.9 is released. Now plugin supports Watson Assistant API v2. Please make sure your plug-in is up to date.

To make use of the new API please update “Assistant URL” at your plug-in settings.

I have the same problem. Today update the pluggin and it still does not work. I put the password, the path and as a user “apikey” and it shows me the error

Please ensure you entered a valid Assistant URL (404).
{
“code”: 404,
“error”: “Not Found”
}

Hello @dotsinteractive.
To solve your problem we need extended information about your plugin installation and Watson Assistant credentials you are entering into plugin. To get the file with the extended information, follow these steps:

• Go to your WordPress Dahsboard (sample screenshot)
• Go to “Watson Assistant” > “Set Up Chatbot” in the left menu (sample screenshot)
• On the “Set Up Your Chatbot” page go to “Having Issues?” tab (sample screenshot)
• On the “Having Issues?” tab, download full log file with extended information by following the link. (sample screenshot) Don’t publish it openly on sites like WordPress Forums as it may contain sesitive information.
• Send email with description of your issue and attached file to [email protected]

Please note that we need both extended inforamtion file and Watson Assistant credentials. Don’t post them on the forum, send them to [email protected] instead.

If you have more questions, don’t hesitate to ask them.

I setup Watson plugin with right assistant url [V2] and credentials. But I am not getting any response back. I tested bot outside wordpress it is working fine. How can I troubleshoot?

Hello @rajeevsh.
Thank you for contacting us.
To solve your problem we need extended information about your plugin installation. To get the file with the extended information, follow these steps:

• Go to your WordPress Dahsboard (sample screenshot)
• Go to “Watson Assistant” > “Set Up Chatbot” in the left menu (sample screenshot)
• On the “Set Up Your Chatbot” page go to “Having Issues?” tab (sample screenshot)
• On the “Having Issues?” tab, download full log file with extended information by following the link (sample screenshot). Don’t publish it openly on sites like WordPress Forums as it may contain sesitive information.
• Send email with description of your issue and attached file to [email protected]

If you have more questions, don’t hesitate to ask them.

Hello @rajeevsh.

We haven’t heard from you recently.
Do you still have any questions or need our assistance?
We will gladly help you.

• This reply was modified 5 years, 2 months ago by intelahelp.

me three, just updated my credentials from v1 to v2 and voila .. it’s not working now.

• This reply was modified 5 years, 2 months ago by paranoidandroid88.

Hello @paranoidandroid88.

To solve your problem we need extended information about your plugin installation and Watson Assistant credentials you are entering into plugin. To get the file with the extended information, follow these steps:

• Go to your WordPress Dahsboard (sample screenshot)
• Go to “Watson Assistant” > “Set Up Chatbot” in the left menu (sample screenshot)
• On the “Set Up Your Chatbot” page go to “Having Issues?” tab (sample screenshot)
• On the “Having Issues?” tab, download full log file with extended information by following the link (sample screenshot). Don’t publish it openly on sites like WordPress Forums as it may contain sensitive information.
• Send email with description of your issue and attached file to [email protected]

Please note that we need both extended information file and Watson Assistant credentials. Don’t post them on the forum, send them to [email protected] instead.

If you have more questions, don’t hesitate to ask them.

Hello @paranoidandroid88.

We haven’t heard from you recently.
Do you still have any questions or need our assistance?
We will gladly help you.

Update 1: I was using the wrong URL. I accidentally used the instance URL (in the Resource List) instead of the specific bot’s URL (in the bot’s settings).

Update 2: yes it is OK to leave prefilled username if you use the correct URL ??

———
Original message:

This isn’t resolved. I just installed the plugin today and encountered a similar error.

Please ensure you entered a valid Assistant URL (404). Click here for debug information.

{
“code”: 404,
“error”: “Not Found”
}

IBM Assistant dashboard only offers an API key and URL field, yet the plugin still has a username field, which is prepopulated with the string “apikey,” is this OK?

• This reply was modified 5 years, 1 month ago by brucetm.
• This reply was modified 5 years, 1 month ago by brucetm.
• This reply was modified 5 years, 1 month ago by brucetm.

@brucetm.
We are glad that everything works for you now.
Thank you for letting us know.

Hi, I need help. my chatbot not works. Not enable a conversation.
I using a last plugin version.
I using a last wordpress version.

Look: https://www.netsulminaswebhost.com.br/v1

Hello @agvm2000.
We released the new version of plugin (0.8.19) that has the fix to your issue. Please update your plugin to the latest version and let us know if the issue persists.

SOLVED!!!!! AFTER UPDATE!