• Resolved redhat

    (@redhat)


    Hello Team,

    I have recently updated WooCommerce to its latest version and seen the load time also increases.

    I have checked page load time on GTmetrix using various region like Mumbai, Canada sometime it show me under 5seconds & sometime it take 12 – 17seconds, i have checked the waterfall of my performance and seen something call Wc-ajax is taking much more time then expected please have a look at this – https://prnt.sc/la81wl

    Due to which my website load time fluctuate from 5seconds to 17seconds

    Need Help.

    Regards,
    Harshad D

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Orry F. a11n

    (@orhanf)

    Hi there,

    Have you had instances of fluctuating load times before?

    What I can recommend is that you deactivate all unnecessary plugins and leave WooCommerce running, and then slowly reactivate other plugins to see if a particular plugin might be interfering with WooCommerce, since you mentioned it just recently updated.

    Here are some server requirements, too, that you can check out:
    https://docs.woocommerce.com/document/server-requirements/

    I hope this helps!

    Thread Starter redhat

    (@redhat)

    Hello @orhanf

    Thank for your reply!

    Yes, i was facing load time issue before updating too but not much. after updating the plugin it started frequently.

    Now trying to deactivate plugin one by one – ill update you soon on this!

    I have just checked my error log and find this :-

    woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.

    Any Help on this….

    Regards,
    Harshad D

    • This reply was modified 6 years, 1 month ago by redhat.
    Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    Hi @redhat,

    What it means is that somewhere on your site, either in your WordPress theme or another WooCommerce plugin, there is an outdated function that’s being used that no longer works.

    In order to figure out what’s causing it, you’ll need to do some compatibility testing.

    To do this, please switch to a default theme like Storefront or TwentySeventeen and see if the error is still there. If it’s not, then we know the WooCommerce template files in your theme need updating.

    If changing the theme doesn’t help, then our recommendation is to deactivate all plugins except for WooCommerce and see if the error is there. If it’s not, then turn on all plugins one at a time, until you find the one that’s causing the error.

    * Please back up you site before doing this testing. If you would prefer not to do testing on your live site, first make a back up of your site, then create a staging site using this plugin WP Staging (https://www.ads-software.com/plugins/wp-staging/). This creates a copy of your live site where you can make tests without affecting your live site.

    Cheers,

    Yuki

    Thread Starter redhat

    (@redhat)

    Hello

    Have checked everything but not able to find out the exact reason behind it have updated my theme & each and every plugin to its latest version still i get this –> https://prnt.sc/lduwp0

    please have a look at this too –> https://prnt.sc/ldux1w

    Everything is optimize perfectly then too i am facing load time fluctuation from 4.1Sec to 14Sec

    Any Help on this will be really appreciated

    Thank You

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there!

    I understand that you’ve “checked everything” – the next step is to do a conflict test as Yuki suggests above. How did that work for you?

    Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thanks!

    Thread Starter redhat

    (@redhat)

    I have done the conflict check, but not able to find anything related to theme or any other plugin.

    But had Checked On Twenty Seventeen theme, sometimes its taking 3 – 5 seconds and sometimes its even getting load in 1.5 Seconds. due to which the website load times fluctuate.

    https://www.theinsane.in/?wc-ajax=get_refreshed_fragments

    Please have at my system report –>


    ### WordPress Environment ###

    Home URL: https://www.theinsane.in
    Site URL: https://www.theinsane.in
    WC Version: 3.5.1
    Log Directory Writable: ?
    WP Version: 4.9.8
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 5.6.38 – We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 64 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 5000
    cURL Version: 7.60.0
    OpenSSL/1.0.2k

    SUHOSIN Installed: –
    MySQL Version: 5.6.41
    Max Upload Size: 32 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 3.5.1
    WC Database Prefix: sfm_
    MaxMind GeoIP Database: ?
    Total Database Size: 32.32MB
    Database Data Size: 27.98MB
    Database Index Size: 4.34MB
    sfm_woocommerce_sessions: Data: 5.74MB + Index: 0.22MB
    sfm_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    sfm_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    sfm_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    sfm_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB
    sfm_woocommerce_order_itemmeta: Data: 0.04MB + Index: 0.04MB
    sfm_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    sfm_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    sfm_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    sfm_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
    sfm_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    sfm_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    sfm_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    sfm_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    sfm_check_pincode_p: Data: 0.00MB + Index: 0.00MB
    sfm_commentmeta: Data: 0.00MB + Index: 0.01MB
    sfm_comments: Data: 0.01MB + Index: 0.01MB
    sfm_failed_jobs: Data: 0.00MB + Index: 0.00MB
    sfm_links: Data: 0.00MB + Index: 0.00MB
    sfm_mailchimp_carts: Data: 0.00MB + Index: 0.00MB
    sfm_nm_personalized: Data: 0.02MB + Index: 0.00MB
    sfm_options: Data: 1.51MB + Index: 0.16MB
    sfm_pincode_setting_p: Data: 0.00MB + Index: 0.00MB
    sfm_postmeta: Data: 7.36MB + Index: 1.84MB
    sfm_posts: Data: 0.72MB + Index: 0.19MB
    sfm_queue: Data: 0.00MB + Index: 0.00MB
    sfm_revslider_css: Data: 0.09MB + Index: 0.00MB
    sfm_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB
    sfm_revslider_navigations: Data: 0.00MB + Index: 0.00MB
    sfm_revslider_sliders: Data: 0.44MB + Index: 0.00MB
    sfm_revslider_slides: Data: 5.08MB + Index: 0.00MB
    sfm_revslider_static_slides: Data: 0.15MB + Index: 0.00MB
    sfm_smush_dir_images: Data: 0.00MB + Index: 0.00MB
    sfm_termmeta: Data: 0.01MB + Index: 0.02MB
    sfm_terms: Data: 0.05MB + Index: 0.13MB
    sfm_term_relationships: Data: 0.13MB + Index: 0.24MB
    sfm_term_taxonomy: Data: 0.05MB + Index: 0.06MB
    sfm_usermeta: Data: 0.16MB + Index: 0.10MB
    sfm_users: Data: 0.01MB + Index: 0.02MB
    sfm_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB
    sfm_wc_download_log: Data: 0.00MB + Index: 0.00MB
    sfm_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    sfm_wfBadLeechers: Data: 0.00MB + Index: 0.00MB
    sfm_wfBlockedCommentLog: Data: 0.00MB + Index: 0.00MB
    sfm_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB
    sfm_wfBlocks7: Data: 0.00MB + Index: 0.00MB
    sfm_wfConfig: Data: 1.12MB + Index: 0.01MB
    sfm_wfCrawlers: Data: 0.00MB + Index: 0.00MB
    sfm_wfFileChanges: Data: 0.00MB + Index: 0.00MB
    sfm_wfFileMods: Data: 1.31MB + Index: 0.28MB
    sfm_wfHits: Data: 2.99MB + Index: 0.72MB
    sfm_wfHoover: Data: 0.00MB + Index: 0.00MB
    sfm_wfIssues: Data: 0.00MB + Index: 0.01MB
    sfm_wfKnownFileList: Data: 0.66MB + Index: 0.09MB
    sfm_wfLeechers: Data: 0.01MB + Index: 0.01MB
    sfm_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB
    sfm_wfLocs: Data: 0.01MB + Index: 0.00MB
    sfm_wfLogins: Data: 0.08MB + Index: 0.02MB
    sfm_wfNotifications: Data: 0.01MB + Index: 0.00MB
    sfm_wfPendingIssues: Data: 0.00MB + Index: 0.00MB
    sfm_wfReverseCache: Data: 0.00MB + Index: 0.00MB
    sfm_wfScanners: Data: 0.00MB + Index: 0.00MB
    sfm_wfSNIPCache: Data: 0.02MB + Index: 0.03MB
    sfm_wfStatus: Data: 0.11MB + Index: 0.05MB
    sfm_wfTrafficRates: Data: 0.01MB + Index: 0.01MB
    sfm_wfVulnScanners: Data: 0.00MB + Index: 0.00MB
    sfm_yith_wcwl: Data: 0.00MB + Index: 0.00MB
    sfm_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB
    sfm_yoast_seo_links: Data: 0.04MB + Index: 0.02MB
    sfm_yoast_seo_meta: Data: 0.03MB + Index: 0.03MB

    ### Post Type Counts ###

    attachment: 879
    basel_size_guide: 4
    cms_block: 27
    mc4wp-form: 1
    ml-slide: 2
    ml-slider: 1
    nav_menu_item: 53
    page: 14
    post: 3
    product: 507
    product_variation: 650
    shop_coupon: 1
    shop_order: 55
    wpcf7_contact_form: 7

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (18) ###

    XTEMOS Post Types plugin: by – 1.6
    CMB2: by CMB2 team – 2.4.2
    Contact Form 7: by Takayuki Miyoshi – 5.0.5
    WPBakery Page Builder: by Michael M – WPBakery.com – 5.5.5
    MailChimp for WordPress: by ibericode – 4.2.5
    MetaSlider: by Team Updraft – 3.10.0
    OneSignal Push Notifications: by OneSignal – 1.16.9
    Recent Posts Widget Extended: by Satrya – 0.9.9.7
    Redux Framework: by Team Redux – 3.6.14
    W3 Total Cache: by Frederick Townes – 0.9.7
    Razorpay for WooCommerce: by Team Razorpay – 1.6.2 – Not tested with the active version of WooCommerce
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.2.4
    N-Media WooCommerce PPOM: by Najeeb Ahmad – 15.1
    WooCommerce: by Automattic – 3.5.1
    Wordfence Security: by Wordfence – 7.1.16
    Yoast SEO Premium: by Team Yoast – 9.0.3
    Smush: by WPMU DEV – 2.9.1
    YITH WooCommerce Wishlist: by YITH – 2.2.5

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: INR (?)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    ### WC Pages ###

    Shop base: #11 – /shop/
    Cart: #12 – /cart/
    Checkout: #13 – /checkout/
    My account: #14 – /my-account/
    Terms and conditions: #1578 – /terms-conditions/

    ### Theme ###

    Name: Basel Child
    Version: 1.0.0
    Author URL: https://xtemos.com
    Child Theme: ?
    Parent Theme Name: Basel
    Parent Theme Version: 4.4.2
    Parent Theme Author URL: https://themeforest.net/user/xtemos
    WooCommerce Support: ?

    ### Templates ###

    Overrides: basel/woocommerce/archive-product.php
    basel/woocommerce/cart/cart.php
    basel/woocommerce/cart/cross-sells.php
    basel/woocommerce/cart/mini-cart.php
    basel/woocommerce/checkout/form-checkout.php
    basel/woocommerce/content-product.php
    basel/woocommerce/content-product_cat.php
    basel/woocommerce/content-single-product.php
    basel/woocommerce/content-widget-product.php
    basel/woocommerce/global/breadcrumb.php
    basel/woocommerce/global/form-login.php
    basel/woocommerce/global/quantity-input.php
    basel/woocommerce/loop/loop-end.php
    basel/woocommerce/loop/loop-start.php
    basel/woocommerce/loop/no-products-found.php
    basel/woocommerce/loop/orderby.php
    basel/woocommerce/loop/pagination.php
    basel/woocommerce/loop/sale-flash.php
    basel/woocommerce/myaccount/form-login.php
    basel/woocommerce/myaccount/navigation.php
    basel/woocommerce/product-searchform.php
    basel/woocommerce/single-product/add-to-cart/variable.php
    basel/woocommerce/single-product/meta.php
    basel/woocommerce/single-product/product-image.php
    basel/woocommerce/single-product/product-thumbnails.php
    basel/woocommerce/single-product/related.php
    basel/woocommerce/single-product/sale-flash.php
    basel/woocommerce/single-product/tabs/tabs.php
    basel/woocommerce/single-product/title.php
    basel/woocommerce/single-product/up-sells.php
    basel/woocommerce/single-product.php

    `

    Thanks In Advance
    Harshad D

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    Sorry about the delay!

    Given what you’ve tried so far, the next step would be to take a much closer look at your site. That’s not something we can do from the forums – I highly recommend contacting one of the services on our customizations page: https://woocommerce.com/customizations/

Viewing 7 replies - 1 through 7 (of 7 total)
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