wc-ajax=checkout Returning a 504 error

  • Resolved Talha Imam

    (@talhaimam)


    2 years, 11 months ago

    We have digital products that we sell on our site. Our users are getting a 504 error when trying to place an order.

    What we’ve noticed is that the wc-ajax=checkout call takes exactly 30s before returning a 504 error each time. The rest of the site and wc-ajax calls are working fine. We’ve also tried switching to offline payments and also tried using a coupon that waives the amount completely by 100%. Every time it results in a 504 error. Check below screenshots for reference:
    https://jdma.nimbusweb.me/s/share/6319883/lg4nx44sk07zkt4zdbf6

    The max_execution_time in php is set to 300 seconds. Our cloudfront is not blocking anything, as we’ve explicitly allowed everything related to WooCommerce to go through. Also, it’s important to note that the order is marked as completed on the backend and corresponding emails are sent too, it’s just the front-end that breaks up and doesnt go to the order has been received page.

    The page I need help with: [log in to see the link]

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  • Thread Starter Talha Imam

    (@talhaimam)

    So we’ve discovered that FlickRocket plugin is causing the 504 error.

    Hi @talhaimam

    Thank you for the update. Now that you know the cause of the issue, you can reach out to the plugin developer for further assistance.

    I’m marking this thread as resolved. If you have any other questions, feel free to open a new topic.

Viewing 2 replies - 1 through 2 (of 2 total)
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