• Resolved cs071372

    (@cs071372)


    The problem is initially observed in the frontend when you add a product to the cart and want to proceed to checkout. The page keeps loading indefinitely before completing the order (see photo). When inspecting the developer tools -> Network -> XHR, it seems that a conflict occurs at https://breathclo.com/?wc-ajax=update_order_review with a response of -1 and an error status of 500.

    Additionally, there is a problem in the backend where any attempt to make changes to a product and click update results in an HTTP ERROR 500.

    I have followed closely (or so I believe) the instructions provided here: [link to?https://woocommerce.com/document/how-to-test-for-conflicts/]. I have changed the theme to see if the problem originates from there, but unfortunately, that is not the case. I have also disabled all plugins to check if any of them are causing the issue, but I haven’t found a solution from that either. The problem still persists.

    Finally, from the Malware?software of my cpanel I can see that the file /home/br505098/public_html/wp-includes/pluggable.php has been affected by SMW-INJ-23432-php.bkdr.drpr-0.
    Could that be responsible for it ?

Viewing 1 replies (of 1 total)
  • Hi @cs071372

    Thanks for reaching out!

    I understand that the issue might be related to the file /home/br505098/public_html/wp-includes/pluggable.php being affected by SMW-INJ-23432-php.bkdr.drpr-0 malware. This could indeed be responsible for the problems you are facing, as it might be interfering with the normal functioning of your website.

    To address this issue, I would suggest the following steps:

    1. First and foremost, create a complete backup of your website. This is essential to ensure that you can restore your site in case anything goes wrong during the troubleshooting process.
    2. Next, remove the infected file from your server. You can do this by accessing your cPanel and navigating to the file manager. Locate the affected file (pluggable.php) and delete it. Please note that this step will temporarily break your site, but don’t worry, we will fix it in the next step.
    3. Now, you need to replace the deleted file with a clean version. Download a fresh copy of WordPress. Extract the downloaded zip file and locate the wp-includes folder. Inside this folder, you will find the pluggable.php file. Upload this clean file to your server using the cPanel file manager or an FTP client, making sure to place it in the same location as the deleted file (/home/br505098/public_html/wp-includes/).
    4. After replacing the infected file, clear your browser cache and try accessing your website again. Check if the issues with the frontend and backend have been resolved. If not, there might be more infected files or other issues causing the problem.
    5. If the problem persists, you should consider scanning your entire website for malware. You can use a plugin like Wordfence or Sucuri to perform a thorough scan and remove any remaining malware.
    6. Finally, ensure that your WordPress installation, theme, and plugins are all up-to-date. This will help prevent future infections and improve the overall security of your website.

    Hope this helps!

Viewing 1 replies (of 1 total)
  • The topic ‘?wc-ajax=update_order_review’ is closed to new replies.