WC mini cart product count issue

Hey there, @jyas! Thanks for contacting us. I’m happy to help you.

Does the issue persists if you change to a default theme such as Storefront?

Can you please share a screenshot of what you see so we can take a look? I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Looking forward to your reply.

Have a wonderful day!

Hello. Thank you for your email.

The issue does not occur when I change to another theme, for example the twenty twenty four. However once I change it back to my astra theme, the issue occurs.

It didn't appear when I first added it onto my page. It seems like there's an issue within the theme css or something like that. Below are the screenshots for your reference.
By default the mini cart has no colour selected, just the generic black and white badge icon with the product count showing. However, even when none are selected, when i try adding to cart, the count does not appear.

You can also test this out on the website - https://esteemmusk.com.au/

https://snipboard.io/S62Zpa.jpg
https://snipboard.io/R9HVNx.jpg
https://snipboard.io/JbieEB.jpg

Below is the System status report and the fatal error log.

I hope this helps.

 WordPress Environment

WordPress address (URL): https://esteemmusk.com.au
Site address (URL): https://esteemmusk.com.au
WC Version: 8.7.0
REST API Version: ? 8.7.0
Action Scheduler Version: ? 3.7.2
Log Directory Writable: ?
WP Version: 6.5.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 8.2.16
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.6.17-MariaDB
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.7.0
WC Database Prefix: XIDOmID_
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attachment: 48
bsf_custom_fonts: 1
custom_css: 1
customize_changeset: 108
e-landing-page: 1
elementor_font: 1
elementor_library: 1
elementor-hf: 1
feedback: 17
mailpoet_page: 1
nav_menu_item: 16
oembed_cache: 1
page: 14
post: 2
product: 7
product_variation: 7
revision: 420
shop_order_placehold: 3
ultimate-woo-cart: 1
wp_global_styles: 2
wp_navigation: 1
wpforms: 3 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (13)

FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.72
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.2
All in One SEO: by All in One SEO Team – 4.6.0
Custom Fonts: by Brainstorm Force – 2.1.4
Elementor: by Elementor.com – 3.20.3
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.26

Jetpack: by Automattic – 13.3
PRO Elements: by PROElements.org – 3.19.3
Spectra: by Brainstorm Force – 2.12.7
WooPayments: by Automattic – 7.4.0
WooCommerce PayPal Payments: by WooCommerce – 2.6.1
WooCommerce: by Automattic – 8.7.0
WPForms Lite: by WPForms – 1.8.7.2 Inactive Plugins (2)

CartFlows: by CartFlows Inc – 2.0.6
Starter Templates: by Brainstorm Force – 4.1.6 Dropin Plugins ()

maintenance.php: maintenance.php Settings

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 2 KB WC Pages

Shop base: #38 - /store/
Cart: #25 - /cart/
Checkout: #637 - /checkout/
My account: #27 - /my-account/
Terms and conditions: ? Page not set Theme

Name: Astra
Version: 4.6.11
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: – WooPayments

Version: 7.4.0
Connected to WPCOM: Yes
WPCOM Blog ID: 226321722
Account ID: acct_1OdtbaC6ahnyPLPg
Payment Gateway: Enabled
Test Mode: Disabled
Enabled APMs: card
WooPay: Not eligible
Apple Pay / Google Pay: Disabled
Fraud Protection Level: basic
Multi-currency: Enabled
Public Key Encryption: Disabled
Auth and Capture: Enabled
Documents: Disabled
Logging: Disabled WooCommerce PayPal Payments

Onboarded: ?
Shop country code: AU
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-pre-publish-modal
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-04-10 08:05:14 +10:00
Options: ?
Notes: 69
Onboarding: completed Action Scheduler

Complete: 246
Oldest: 2024-03-11 01:27:57 +1100
Newest: 2024-04-10 09:53:46 +1000

Failed: 48
Oldest: 2023-11-24 19:34:18 +1100
Newest: 2024-04-09 00:02:26 +1000

Pending: 8
Oldest: 2024-04-10 10:08:46 +1000
Newest: 2024-04-30 10:00:00 +1000 Status report information

Generated at: 2024-04-10 09:58:09 +10:00



2024-04-06T05:17:50+00:00 CRITICAL Uncaught Error: Call to undefined method ElementorPro\Core\Utils::_unstable_check_document_permissions() in /home/vizualis/esteemmusk.com.au/wp-content/plugins/pro-elements/modules/payments/module.php:150 CONTEXT: {"error":{"type":1,"file":"\/home\/vizualis\/esteemmusk.com.au\/wp-content\/plugins\/pro-elements\/modules\/payments\/module.php","line":150},"backtrace":["","#0 [internal function]: ElementorPro\\Modules\\Payments\\Module->get_stripe_tax_rates()","#1 \/home\/vizualis\/esteemmusk.com.au\/wp-content\/plugins\/elementor\/core\/common\/modules\/ajax\/module.php(176): call_user_func()","#2 \/home\/vizualis\/esteemmusk.com.au\/wp-includes\/class-wp-hook.php(324): Elementor\\Core\\Common\\Modules\\Ajax\\Module->handle_ajax_request()","#3 \/home\/vizualis\/esteemmusk.com.au\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters()","#4 \/home\/vizualis\/esteemmusk.com.au\/wp-includes\/plugin.php(517): WP_Hook->do_action()","#5 \/home\/vizualis\/esteemmusk.com.au\/wp-admin\/admin-ajax.php(192): do_action()","#6 {main}","thrown"]}


Kind regards.
Jamiel

Also, below is the screenshot of using the other theme. notice how the transparent style is crossed and then the defualt one is enabled which allows the count to show, the opposite happens for the theme im currently using.
https://snipboard.io/iKkxpX.jpg

Hey, @jyas!

Thank you for the information!

Since the issue only happens on the Astra theme, please reach out to their support so they can assist you further with this. You can contact them here.

You can share the thread link so they can see the information you already shared ??

Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.