• Resolved Dejan Markovic

    (@dejanmarkovic)


    On the shop_order page (Orders) https://devpoinricity.wpengine.com/wp-admin/edit.php?post_type=shop_order
    it’s showing the msage” When you receive a new order, it will appear here.” although I have 5orders 5customers 2products 6items sold.

    In screen options for that page I have enabled all options:
    Order, Suborders, Dat,e Status, Billing,Ship to, Total, Actions,

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://devpoinricity.wpengine.com
    Site address (URL): https://devpoinricity.wpengine.com
    WC Version: 5.5.1
    REST API Version: ? 5.5.1
    WC Blocks Version: ? 5.3.2
    Action Scheduler Version: ? 3.2.1
    WC Admin Version: ? 2.4.1
    Log Directory Writable: ?
    WP Version: 5.7.2
    WP Multisite: –
    WP Memory Limit: 528 MB
    WP Debug Mode: ?
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.18
    PHP Post Max Size: 100 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 10000
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.34-37-log
    Max Upload Size: 50 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
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    WC Database Prefix: wp_
    Total Database Size: 20.02MB
    Database Data Size: 13.82MB
    Database Index Size: 6.20MB
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    ### Post Type Counts ###
    
    acf-field: 2
    acf-field-group: 1
    attachment: 83
    customize_changeset: 9
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    idea: 1
    mycred_email_notice: 1
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    wpforms: 1
    wpws_page: 2
    zoom-meetings: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (40) ###
    
    WP Activity Log: by WP White Security – 4.3.1
    Advanced Custom Fields: by Delicious Brains – 5.9.8
    All-in-One WP Migration Unlimited Extension: by ServMask – 2.41
    All-in-One WP Migration: by ServMask – 7.44
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    eRoom - Zoom Meetings & Webinar: by StylemixThemes – 1.2.5
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    Kirki Customizer Framework: by David Vongries – 3.1.8
    Mailchimp for WooCommerce: by Mailchimp – 2.5.1
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
    Maintenance: by WebFactory Ltd – 4.02
    Manage Notification E-mails: by Virgial Berveling – 1.8.0
    myCred Points Cap: by myCred – 1.1
    myCred Transfer Plus: by myCred – 1.3.3
    myCRED WooCommerce Plus - WooCommerce: by myCRED – 1.7.3
    myCred: by myCred – 2.1.1
    Pointricity - Upload images: by  – 1.0
    Post SMTP: by Yehuda Hassine – 2.0.23
    Redirection: by John Godley – 5.1.1
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    Safe SVG: by Daryll Doyle – 1.9.9
    Shortcodes Finder: by Scribit – 1.4.6
    Show Current Template: by JOTAKI Taisuke – 0.4.6
    Ultimate Member: by Ultimate Member – 2.1.21
    User Role Editor: by Vladimir Garagulya – 4.60
    Video Conferencing with Zoom: by Deepen Bajracharya – 3.8.5
    Pointricity Events: by Pointricity – 2021.0.0
    What The File: by Never5 – 1.5.4
    WooCommerce Product SKU Generator: by SkyVerge – 2.4.5
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.17
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    WP Activity Log for WooCommerce: by WP White Security – 1.2.2
    WP File Manager: by mndpsingh287 – 7.1.1
    WP Fusion: by Very Good Plugins – 3.37.26
    Mail logging - WP Mail Catcher: by James Ward – 1.5.3
    YITH Stripe Connect for WooCommerce: by YITH – 2.1.12
    YITH WooCommerce Multi Vendor Premium: by YITH – 3.7.12
    
    ### Inactive Plugins (5) ###
    
    Nested Pages: by Kyle Phillips – 3.1.14
    Submit User Images: by Ross Elliot – 1.0
    Submit User Images: by Ross Elliot – 1.0
    Submit User Images: by Ross Elliot – 1.0
    WPMerge: by Revmakx – 1.2.6
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (6) ###
    
    Force Strong Passwords - WPE Edition: by Jason Cosper – 1.6.4
    WPE ElasticPress Autosuggest Logger: by WP Engine – 1.0.0
    WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
    WP Engine Security Auditor: by wpengine – 1.0.10
    WP Engine System: by WP Engine – 4.1.0
    yith_debugger.php: by Armando Liccardo (YITH) – 1.1.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: CAD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #239 - /shop/
    Cart: #240 - /cart/
    Checkout: #241 - /checkout/
    My account: #242 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Pointricity - 
    Version: 1.0
    Author URL:
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: pointricity/woocommerce/archive-product.php
    pointricity/woocommerce/content-single-product.php
    pointricity/woocommerce/myaccount/dashboard.php
    pointricity/woocommerce/myaccount/form-login.php
    pointricity/woocommerce/myaccount/form-lost-password.php
    pointricity/woocommerce/myaccount/navigation.php
    pointricity/woocommerce/single-product.php
    
    ### Action Scheduler ###
    
    Complete: 154
    Oldest: 2021-06-22 21:59:36 +0000
    Newest: 2021-07-20 10:47:05 +0000
    
    ### Status report information ###
    
    Generated at: 2021-07-20 10:56:54 +00:00
    

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @dejanmarkovic,

    At first glance, this issue seems to be caused by a theme or plugin conflict. Let’s check if there is an error on the WooCommerce Logs. So please, provide us the following:

    • Error log: share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)

    Also, could you please perform a conflict test by following the steps below?

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.

    To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here https://docs.woocommerce.com/document/how-to-test-for-conflicts.

    Make sure you have a full backup in place of your site and database before making any changes. You could consider using a service like Jetpack. If something goes wrong after installing the plugin you can restore your site to the previous state.

    Thanks!

    Mirko P.

    (@rainfallnixfig)

    Hi there,

    It’s been a while since we heard from you, so I’m marking this thread as resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please open up a new topic and we’ll be happy to help out.

    Thanks.

    Thread Starter Dejan Markovic

    (@dejanmarkovic)

    @rainfallnixfig
    Just wanted to provide the update as someone else may have a similar issue. It looks like some code in my functions.php is causing the conflict between the Woo and my theme. I will take a deeper look as soon as I can and provide the update here.
    Thanks and have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘WC not showing orders on the Orders page’ is closed to new replies.