WC redirect to the home page after logging in

Hi @mtp90

Thanks for reaching out!

I am quite confused of your issue here. Are you referring to the My Account page or https://itop.academy/mi-cuenta of your site?

If so, I tried to create a test user with the username testuser1, however, I was not able to reproduce the issue. I even navigated to other pages of the site, logged in and logged out, but I am not redirected to the homepage.

Can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Furthermore, I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

Hello xue28,

Yes, I’m referring to https://itop.academy/mi-cuenta (that would be My account page in english, sorry if wasn’t clear about it).

Here you have video capturing what happens when I log in with my account: https://www.loom.com/share/0a4a9be0c8e8479dbde2653c616ac452
Also here is the System Status Report:

### WordPress Environment ###

WordPress address (URL): https://itop.academy
Site address (URL): https://itop.academy
WC Version: 7.1.0
REST API Version: 7.1.0
WC Blocks Version: 8.7.5
Action Scheduler Version: 3.4.0
Log Directory Writable: 
WP Version: 6.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: 
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.25
PHP Post Max Size: 16 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 5.5.68-MariaDB
Max Upload Size: 16 MB
Default Timezone is UTC: 
fsockopen/cURL: 
SoapClient: 
DOMDocument: 
GZip: 
Multibyte String: 
Remote Post: 
Remote Get: 

### Database ###

WC Database Version: 7.1.0
WC Database Prefix: RrFfLCJbN0_
Tama?o total de la base de datos: 244.81MB
Tama?o de los datos de la base de datos: 228.02MB
Tama?o del índice de la base de datos: 16.79MB
RrFfLCJbN0_woocommerce_sessions: Datos: 2.02MB + índice: 0.06MB + Motor InnoDB
RrFfLCJbN0_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
RrFfLCJbN0_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
RrFfLCJbN0_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
RrFfLCJbN0_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
RrFfLCJbN0_woocommerce_order_itemmeta: Datos: 0.08MB + índice: 0.06MB + Motor InnoDB
RrFfLCJbN0_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
RrFfLCJbN0_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
RrFfLCJbN0_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
RrFfLCJbN0_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
RrFfLCJbN0_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
RrFfLCJbN0_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
RrFfLCJbN0_actionscheduler_actions: Datos: 0.09MB + índice: 0.13MB + Motor InnoDB
RrFfLCJbN0_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
RrFfLCJbN0_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
RrFfLCJbN0_actionscheduler_logs: Datos: 0.08MB + índice: 0.03MB + Motor InnoDB
RrFfLCJbN0_aws_cache: Datos: 1.52MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_aws_index: Datos: 1.02MB + índice: 0.19MB + Motor InnoDB
RrFfLCJbN0_bp_cohort_info: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_chaty_contact_form_leads: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_cmplz_cookiebanners: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_cmplz_cookies: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_cmplz_services: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_commentmeta: Datos: 0.17MB + índice: 0.16MB + Motor InnoDB
RrFfLCJbN0_comments: Datos: 6.52MB + índice: 0.98MB + Motor InnoDB
RrFfLCJbN0_e_events: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
RrFfLCJbN0_e_notes: Datos: 0.02MB + índice: 0.17MB + Motor InnoDB
RrFfLCJbN0_e_notes_users_relations: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
RrFfLCJbN0_e_submissions: Datos: 0.13MB + índice: 0.27MB + Motor InnoDB
RrFfLCJbN0_e_submissions_actions_log: Datos: 0.09MB + índice: 0.11MB + Motor InnoDB
RrFfLCJbN0_e_submissions_values: Datos: 0.14MB + índice: 0.11MB + Motor InnoDB
RrFfLCJbN0_fg_redirect: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
RrFfLCJbN0_moodle_enrollment: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_newsletter: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
RrFfLCJbN0_newsletter_emails: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_newsletter_sent: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
RrFfLCJbN0_newsletter_stats: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
RrFfLCJbN0_newsletter_user_logs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_options: Datos: 5.08MB + índice: 0.16MB + Motor InnoDB
RrFfLCJbN0_pmxe_exports: Datos: 0.09MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_pmxe_google_cats: Datos: 0.39MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_pmxe_posts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_pmxe_templates: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_pmxi_files: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_pmxi_hash: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_pmxi_history: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_pmxi_images: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_pmxi_imports: Datos: 0.08MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_pmxi_posts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_pmxi_templates: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_postmeta: Datos: 146.50MB + índice: 7.88MB + Motor InnoDB
RrFfLCJbN0_posts: Datos: 56.56MB + índice: 2.47MB + Motor InnoDB
RrFfLCJbN0_smush_dir_images: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
RrFfLCJbN0_termmeta: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
RrFfLCJbN0_terms: Datos: 0.16MB + índice: 0.23MB + Motor InnoDB
RrFfLCJbN0_term_relationships: Datos: 0.17MB + índice: 0.11MB + Motor InnoDB
RrFfLCJbN0_term_taxonomy: Datos: 0.13MB + índice: 0.16MB + Motor InnoDB
RrFfLCJbN0_toolset_post_guid_id: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
RrFfLCJbN0_usermeta: Datos: 1.41MB + índice: 0.61MB + Motor InnoDB
RrFfLCJbN0_users: Datos: 0.08MB + índice: 0.05MB + Motor InnoDB
RrFfLCJbN0_wc_admin_notes: Datos: 0.08MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_wc_admin_note_actions: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
RrFfLCJbN0_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
RrFfLCJbN0_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
RrFfLCJbN0_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
RrFfLCJbN0_wc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
RrFfLCJbN0_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
RrFfLCJbN0_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
RrFfLCJbN0_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
RrFfLCJbN0_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
RrFfLCJbN0_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
RrFfLCJbN0_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
RrFfLCJbN0_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
RrFfLCJbN0_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
RrFfLCJbN0_woo_moodle_course: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_wpf_filters: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_wpf_meta_data: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
RrFfLCJbN0_wpf_meta_keys: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
RrFfLCJbN0_wpf_meta_values: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
RrFfLCJbN0_wpf_meta_values_bk: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
RrFfLCJbN0_wpf_modules: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
RrFfLCJbN0_wpf_modules_type: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
RrFfLCJbN0_wpf_usage_stat: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
RrFfLCJbN0_yoast_indexable: Datos: 3.45MB + índice: 1.08MB + Motor InnoDB
RrFfLCJbN0_yoast_indexable_hierarchy: Datos: 0.20MB + índice: 0.28MB + Motor InnoDB
RrFfLCJbN0_yoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
RrFfLCJbN0_yoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
RrFfLCJbN0_yoast_seo_links: Datos: 0.34MB + índice: 0.17MB + Motor InnoDB

### Post Type Counts ###

acf-field: 72
acf-field-group: 9
attachment: 1272
custom_css: 1
e-landing-page: 7
eb_course: 48
eb_order: 42
elementor_library: 38
ibfw_product_label: 5
item: 145
nav_menu_item: 21
oembed_cache: 1
page: 49
post: 5
product: 31
revision: 7191
shop_coupon: 8
shop_order: 60
shop_order_refund: 1
wp-types-group: 1
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): 
Hide errors from visitors: 

### Active Plugins (28) ###

Advanced Custom Fields: por WP Engine – 6.0.4
Advanced Woo Search: por ILLID – 2.66
Chaty: por Premio – 3.0.3
Complianz | GDPR/CCPA Cookie Consent: por Really Simple Plugins – 6.3.5
Custom Scripts for Customizer: por Nazmul H. Rupok – 1.1.0
Yoast Duplicate Post: por Enrico Battocchi & Team Yoast – 4.5
Easy WP SMTP: por wpecommerce
alexanderfoxc – 1.5.2

Edwiser Bridge Single Sign On: por WisdmLabs – 1.4.4
Edwiser Bridge - WordPress Moodle LMS Integration: por WisdmLabs – 2.2.5
Elementor Pro: por Elementor.com – 3.8.1
Elementor: por Elementor.com – 3.8.1
Featured Image from URL (FIFU): por fifu.app – 4.1.9
FG Joomla to WordPress Premium Zoo module: por Frédéric GILLES – 2.21.0
FG Joomla to WordPress Premium: por Frédéric GILLES – 3.80.1
Health Check & Troubleshooting: por La comunidad de www.ads-software.com – 1.5.1
Improved badges for woocommerce: por ?– 1.0.1
Loco Translate: por Tim Whitlock – 2.6.3
OpenID Connect Login ( OpenID Connect Client): por miniOrange – 2.2.0
Permalink Manager Lite: por Maciej Bis – 2.2.20.1
Redsys WooCommerce: por Redsys – 3.3.0
Selective Synchronization: por WisdmLabs – 2.1.2
Toolset Types: por OnTheGoSystems – 2.3.5
Filtro de productos de WooBeWoo: por WooBeWoo – 2.2.2
WooCommerce Integration: por WisdmLabs – 2.2.0
WooCommerce: por Automattic – 7.1.0
Yoast SEO: por Equipo Yoast – 19.10
Smush: por WPMU DEV – 3.12.3
WP Super Cache: por Automattic – 1.9.1

### Inactive Plugins (1) ###

My Private Site: por David Gewirtz – 3.0.11

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Must Use Plugins (2) ###

Elementor Safe Mode: por Elementor.com – 1.0.0
Health Check Troubleshooting Mode: por ?– 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Base de la tienda: #147 - /tienda
Carrito: La página no contiene el shortcode [woocommerce_cart] o el bloque woocommerce/cart.
Finalizar compra: La página no contiene el shortcode [woocommerce_checkout] o el bloque woocommerce/checkout.
Mi cuenta: #150 - /mi-cuenta
Términos y condiciones: #550 - /politica-de-privacidad.html

### Theme ###

Name: GeneratePress Child
Version: 3.0.2.1622728467
Author URL: https://tomusborne.com
Child Theme: 
Parent Theme Name: GeneratePress
Parent Theme Version: 3.2.2
Parent Theme Author URL: https://tomusborne.com
WooCommerce Support: 

### Templates ###

Overrides: generatepress-child/woocommerce/emails/email-styles.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: Next scheduled: 2022-11-14 09:52:15 +00:00
Options: 
Notes: 114
Onboarding: completed

### Action Scheduler ###

Completo: 181
Oldest: 2022-10-14 11:12:37 +0100
Newest: 2022-11-14 08:32:08 +0000

Pendiente: 1
Oldest: 2022-11-14 10:38:58 +0000
Newest: 2022-11-14 10:38:58 +0000

### Status report information ###

Generated at: 2022-11-14 09:46:19 +00:00

Thanks,

Hi @mtp90

Thanks for sending the System Status Report.

PHP Version: 7.3.25

As a first step, kindly update your PHP version to 7.4 or greater as this is the minimum server recommendation to run WooCommerce smoothly.

Then, please try to clear your browser’s cache or try another browser and see if that works?

If this did not resolve the issue, please perform a full conflict test to check whether your theme or another third-party plugin present on your site is causing the conflict here.

https://woocommerce.com/document/how-to-test-for-conflicts/

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

Let us know how it goes!