WC -Your store today- not showing correct info

  • Resolved Koen

    (@drhnews)


    2 years, 10 months ago

    Just upgraded to 6.1.0, but not sure if it is related.

    In WooCommerce’s admin panel, Home tab, the Orders info box shows a wrong name next to an order.
    Of the 3 orders, two are status ‘Processing” and have no customer names next to the order number.
    The third on is ‘On Hold’ and as a wrong customer next ti it.

    Nothing big, probably a bug.

Viewing 10 replies - 1 through 10 (of 10 total)

  • Hi @drhnews

    I would first recommend that you check whether the issue persists when you change to a default WP theme like Twenty Twenty-One or Storefront, and deactivate all plugins apart from WooCommerce. If this issue does not persist at this point, you’ll want to reactivate your theme/plugins one by one until you find the one causing the issue. Here’s the conflict test guide for reference: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    If the above test does not yield the cause of this behavior, please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thread Starter Koen

    (@drhnews)

    Hi @margaretwporg,

    Tried standard theme, no plugins, except WC.
    Unfortunately with just WC plugin active the wrong info is still visible in admin panel > WooCommerce > Home > Orders dropdown.

    Info below:

    
### WordPress Environment ###

WordPress address (URL): https://embroiderybelle.be
Site address (URL): https://embroiderybelle.be
WC Version: 6.1.0
REST API Version: ? 6.1.0
WC Blocks Version: ? 6.5.1
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.0.3
Log Directory Writable: ?
WP Version: 5.8.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: nl_BE
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.27
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.1.0
WC Database Prefix: wpd0_
Total Database Size: 34.35MB
Database Data Size: 26.27MB
Database Index Size: 8.08MB
wpd0_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wpd0_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd0_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpd0_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd0_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wpd0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpd0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd0_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd0_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd0_actionscheduler_actions: Data: 0.13MB + Index: 0.16MB + Engine InnoDB
wpd0_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd0_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd0_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_admin_columns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd0_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_comments: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wpd0_esp_answer: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_esp_attendee_meta: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpd0_esp_checkin: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_esp_country: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpd0_esp_currency: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd0_esp_currency_payment_method: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd0_esp_datetime: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpd0_esp_datetime_ticket: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_esp_event_message_template: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_esp_event_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd0_esp_event_question_group: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_esp_event_venue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd0_esp_extra_join: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_esp_extra_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd0_esp_line_item: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpd0_esp_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpd0_esp_message: Data: 0.02MB + Index: 0.22MB + Engine InnoDB
wpd0_esp_message_template: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
wpd0_esp_message_template_group: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd0_esp_payment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_esp_payment_method: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_esp_price: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd0_esp_price_type: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd0_esp_question: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd0_esp_question_group: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_esp_question_group_question: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_esp_question_option: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_esp_registration: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpd0_esp_registration_payment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_esp_state: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_esp_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd0_esp_ticket: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd0_esp_ticket_price: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_esp_ticket_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd0_esp_transaction: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_esp_venue_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpd0_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wpd0_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpd0_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd0_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd0_mp_timetable_data: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd0_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd0_options: Data: 12.06MB + Index: 0.17MB + Engine InnoDB
wpd0_postmeta: Data: 7.52MB + Index: 4.03MB + Engine InnoDB
wpd0_posts: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
wpd0_sgs_log_events: Data: 1.39MB + Index: 0.00MB + Engine InnoDB
wpd0_sgs_log_visitors: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wpd0_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd0_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpd0_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_term_relationships: Data: 0.20MB + Index: 0.17MB + Engine InnoDB
wpd0_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_usermeta: Data: 0.30MB + Index: 0.06MB + Engine InnoDB
wpd0_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpd0_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd0_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd0_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd0_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpd0_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpd0_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpd0_wc_product_meta_lookup: Data: 0.13MB + Index: 0.20MB + Engine InnoDB
wpd0_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd0_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpd0_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpd0_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

acf-field: 16
acf-field-group: 2
attachment: 1249
custom_css: 2
customize_changeset: 2
elementor_library: 26
espresso_events: 1
espresso_venues: 1
filter-field: 4
filter-set: 3
mp-column: 10
mp-event: 1
nav_menu_item: 12
page: 18
post: 27
product: 736
products: 3
revision: 594
shop_order: 44
tribe_events: 1
tribe_organizer: 1
tribe_venue: 1
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

Advanced Custom Fields PRO: by Delicious Brains – 5.11.4
Autoptimize: by Frank Goossens (futtta) – 2.9.5
Classic Editor: by WordPress Contributors – 1.6.2
Code Snippets: by Code Snippets Pro – 2.14.3
Contact Form 7: by Takayuki Miyoshi – 5.5.3
Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.2.1
Ele Custom Skin: by Dudaster.com – 3.1.4
Elementor Pro: by Elementor.com – 3.5.2
Elementor: by Elementor.com – 3.5.3
Facebook for WooCommerce: by Facebook – 2.6.8
Filter Everything PRO: by Andrii Stepasiuk – 1.5.1
Filter Everything?— WooCoomerce Product & WordPress Filter: by Andrii Stepasiuk – 1.5.1
Google XML Sitemaps: by Auctollo – 4.1.1
OMGF: by Daan from FFW.Press – 4.5.13
Images to WebP: by KubiQ – 1.9
Mollie Payments for WooCommerce: by Mollie – 6.7.0
PNG to JPG: by KubiQ – 3.9
Premium Addons for Elementor: by Leap13 – 4.8.2
Safe SVG: by Daryll Doyle – 1.9.9
SiteGround Security: by SiteGround – 1.1.3
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.16.69
WC MyParcel Belgium: by Richard Perdaan – 4.4.1
WooCommerce: by Automattic – 6.1.0
WP Fastest Cache: by Emre Vona – 0.9.7

### Inactive Plugins (8) ###

Custom Post Type UI: by WebDevStudios – 1.10.1
Duplicate Page: by mndpsingh287 – 4.4.7
Essential Addons for Elementor: by WPDeveloper – 5.0.1
Essential Addons for Elementor - Pro: by WPDeveloper – 4.4.12
SchedulePress (Formerly Known as WP Scheduled Posts): by WPDeveloper – 4.1.3
SchedulePress Pro (Formerly Known as WP Scheduled Posts Pro): by WPDeveloper – 4.1.1
SiteGround Optimizer: by SiteGround – 6.0.5
Slate Admin Theme: by Ryan Sommers – 1.2.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: ? Page not set
Cart: #1619 - /cart/
Checkout: #1620 - /checkout/
My account: #1621 - /my-account/
Terms and conditions: #1296 - /algemene-voorwaarden/

### Theme ###

Name: Hello Elementor
Version: 2.4.2
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Canceled: 1
Oldest: 2021-12-18 19:08:06 +0100
Newest: 2021-12-18 19:08:06 +0100

Complete: 776
Oldest: 2021-12-17 13:50:57 +0100
Newest: 2022-01-13 11:22:43 +0100

Pending: 2
Oldest: 2022-01-13 16:03:36 +0100
Newest: 2022-01-17 07:42:30 +0100

### Status report information ###

Generated at: 2022-01-13 11:31:15 +01:00

    Hi @drhnews

    Thanks for sharing the System Status Report.

    Your site has the WP Fastest Cache caching plugin. Please purge all cache from it and let us know if that helps.

    If the plugin is not already configured not to cache the cart, checkout, and My Account pages, then you may want to do so. Here’s a helpful guide – https://docs.woocommerce.com/document/configuring-caching-plugins/

    Thread Starter Koen

    (@drhnews)

    Hi @margaretwporg,

    According to WP Fastest Cache, those pages are excluded from cache by default.
    See https://www.wpfastestcache.com/tutorial/woocommerce-settings/

    wp-admin pages are also excluded.

    Clearing the cache doesn’t fix the issue in the Woocommerce admin panel.

    It looks to be a WooCommerce issue.

    This is the HTML code with the faulty data:

    <h3 class="woocommerce-activity-card__title">
<a href="https://embroiderybelle.be/wp-admin/post.php?action=edit&post=63663" data-link-type="wp-admin">Order #63663</a>
<a href="admin.php?page=wc-admin&filter=single_customer&customers=2&path=%2Fanalytics%2Fcustomers" data-link-type="wc-admin">Wrong Name</a>
</h3>

    The second anchor has the wrong name (actual name has been removed to protect privacy).

    • This reply was modified 2 years, 10 months ago by Koen.
    • This reply was modified 2 years, 10 months ago by Koen.

    Hi there,

    Sorry to hear about that, I was checking the System Status Report, and the error was already provided, I understand you already performed a conflict test with no result.

    To check this further can you provide the following:

    * Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    Thanks.

    Thread Starter Koen

    (@drhnews)

    No errors found in logs.

    Thread Starter Koen

    (@drhnews)

    Since it seems to be related to WooCommerce’s Analytics feature, I turned that off.
    The wrong customer name is still visible, but the HTML has changed to:

    <h3 class="woocommerce-activity-card__title">
<a href="https://embroiderybelle.be/wp-admin/post.php?action=edit&post=63663" data-link-type="wp-admin">Order #63663</a> 
<a href="https://embroiderybelle.be/wp-admin/user-edit.php?user_id=2" data-link-type="wc-admin">Wrong Name</a>
</h3>

    Clicking that link doesn’t do anything except add the achor URL to the end of the browser URL.
    PS. user_id=2 is the correct customer for that order.

    Hi @drhnews

    In WooCommerce’s admin panel, Home tab, the Orders info box shows a wrong name next to an order.

    I checked WooCommerce WooCommerce > Home > Orders dropdown on my test site, and there is no user name shown: https://snipboard.io/LTA1kq.jpg

    Have you applied any custom code(s) to your store? If so, please temporarily disable that too.

    Also, try clearing analytics cache under WooCommerce > Status > Tools to see if that helps.

    Thread Starter Koen

    (@drhnews)

    @maykato,

    Thank you for the pointers.
    After clearing some WooCommerce caches and re-importing all WC analytics data, there is no longer a name mentioned after the order.

    Seems to be fixed now.

    @drhnews

    Glad to hear it – thanks for letting us know!

    If you have any further questions, I recommend creating a new thread.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘WC -Your store today- not showing correct info’ is closed to new replies.