WCAR Fields not appear

Hello @fredibank,

Thank you for reaching out to us.

It’s strange! Can you please share the screenshot of the issue?

It may cause due to plugin conflict.

To debug the issue you can deactivate all the plugins temporarily ( Except the Woocommerce and Woocommerce Cart Abandonment Recovery ) and see if that solves the error. If it does then activate plugins one by one to see which plugin is causing the problem.

Let us know how it goes.

Same here, button not showing. I deactivated all plugin but woocommerce and the button does not show.

Image

Now i can’t deactivate for the traffic in the site. But when the trafic are less i will try to do.

My list off pluggins:

Autoptimize por Frank Goossens (futtta) – 2.8.1
Elementor Pro por Elementor.com – 3.1.1
Elementor por Elementor.com – 3.1.4
Facebook for WooCommerce por Facebook – 2.3.2
Site Kit by Google por Google – 1.27.0
Limit Login Attempts Reloaded por Limit Login Attempts Reloaded – 2.20.3
Mailchimp for WooCommerce por Mailchimp – 2.5.0
Make Column Clickable Elementor por Fernando Acosta – 1.3.1
Media Cleaner por Jordy Meow – 6.1.5
Slider Revolution por ThemePunch – 6.3.6
ShortPixel Image Optimizer por ShortPixel – 4.21.1
Storefront Product Pagination por WooThemes – 1.2.4
Storefront Sticky Add to Cart por WooThemes – 1.1.9
SVG Support por Benbodhi – 2.3.18
Advanced Shipment Tracking for WooCommerce por zorem – 3.2.2
WooCommerce Cart Abandonment Recovery por CartFlows Inc – 1.2.11
WPC Smart Quick View for WooCommerce por WPClever.net – 2.5.0
WPC Smart Wishlist for WooCommerce por WPClever.net – 2.5.0
Variation Swatches for WooCommerce por Emran Ahmed – 1.1.13
WooCommerce Admin por WooCommerce – 2.1.2
Mercado Pago payments for WooCommerce por Mercado Pago – 5.0.0
WooCommerce PDF Invoices & Packing Slips por Ewout Fernhout – 2.8.2
WooCommerce por Automattic – 5.0.0 (la actualización a la versión 5.1.0 está disponible)
Yoast SEO por Equipo Yoast – 15.9.2
WP Mail Logging por MailPoet – 1.9.7
WP Maintenance Mode por Designmodo – 2.3.0
WPS Hide Login por WPServeur, NicolasKulka, wpformation – 1.8.5`

Hello @gadudi & @fredibank,

We checked the same on our side with WP 5.6 and seems it is working fine.
Please see here: https://i.imgur.com/KHgJ1rj.png

Can you please clear the cookies and cache from your browser settings? and check if the option is showing or not.

Let us know how it goes.

Same here for me. My wordpress is 5.7 and theme ocean wp. I deactivated all plugins but result is same.

Hello @rokib50,

Can you please check by clearing the cache and cookies from your browser?

Please let us know how it goes.

i was try into incognito mode and in other dispositives but doesn’t work for me

Hello @fredibank

Can you please open a technical support request from our website so that one of our developers will help you with it?

https://www.ads-software.com/support/topic/read-this-first-42/

We are looking forward to hearing from you.