WCMp Contact Vendor Widget doesn’t work on Safari

Hi @niclamarino, thanks for reaching WCMp Support!!

It seems like you have added the contact the artist from under the woocommerce-tabs. If we are in the wrong page, please share the url and the screenshot.

We checked the contact form (i.e. contact the artist) in chrome, but we faced the same issue, i.e. a blank field. (see this: https://www.useloom.com/share/3dec3e02b4ae440584a0fa401048768d?focus_title=1&muted=1.

Can you please share us some screenshot (a small video will be very much appreciated), so that we can understand the issue and help you out accordingly.

Looking forward to your co-operation regarding the same.

Hi @niclamarino, haven’t heard back from you for a while. So, we presume the issue has been fixed.

If you need any further assistance, please let us know.

Hi, thank you for your response. Unfortunately my issue hasn’t been solved. The page I am referring to is this for example: https://www.artimespace.net/artisti/van-gogh/

If I click on the “Contact the artist” button I can correctly open a popup and see the contact form (I’ve created here a widgetized area). But nothing is shown in Safari(Popups open, but it’s blank). Link to working screenshot: https://s9.postimg.cc/lgoq7lipr/Screen_Shot_2018-04-11_at_21.42.49.png

Here’s the code:

  <button class="reg">Contact the Artist</button>

<div class="pop">
  <span>?</span>
  
<?php if ( is_active_sidebar( 'contact_vendor' ) ) : ?>
							   <?php dynamic_sidebar( 'contact_vendor' ); ?>
                            <?php endif; ?>
</div>

<script>
$(document).ready(function () {
     $("button").click(function () {
         $(".pop").fadeIn(300);
         positionPopup();
     });

     $(".pop > span").click(function () {
         $(".pop").fadeOut(300);
     });
 });
 </script>

Hi @niclamarino, we are still not able to access the tab on our side using chrome.

However, we did find this error on the site Screenshot from 2018-04-13 18-54-10.png (1366×768), can this be causing the issue, as a result, we are not able to click the Contact the artist.

Can you please let us know, once this error is fixed so that we can see the flow on our end.

Sorry, here is the screenshot of the error : https://drive.google.com/a/dualcube.com/file/d/1In2uap9cXLQB4y1yxgHsW14gLjoSRcUC/view?usp=drivesdk