We cannot complete this request, remote data could not be fetched

Hi Gabriel,

It looks like your site is password protected at the moment. So, I’m afraid I can’t view it to troubleshoot the issue. But I’ll try to answer your questions as best as I can.

1. Why even with Photon disabled when I use tiled/columns galleries my photos uses wp.com?

The Tiled Galleries module relies on Photon to handle image resizing and cropping. So, even if Photon is disabled, Tiled Galleries will still serve images from our CDN.

2. It’s possible disable the WP.com CDN?

You can disable Photon and Tiled Galleries. That will prevent images from being served from our CDN.

3. Can I fix the broken images?

First, I would recommend temporarily disabling all of your plugins. Then check to see if the issue persists. If it is resolved, enable your plugins one at a time to determine which one is causing the trouble.

If the issue persists, then try temporarily changing to a default theme, like Twenty Fifteen. This will allow us to rule out a theme conflict.

Please let me know how that works for you, and we can go from there!

Hello Ryan,

Now works! I guess for some reason when the CDN try to reach at first time the photo isn’t available or to heavy (I really don’t know, just a guess) and the server don’t make the request until the next XX hours. This is a possibility?

Because if you try to see this link (without password) you will se all images now are ok, but if you compare with my previous screenshot the same photos was returned 504.

Hi Gabriel,

Thanks for the update! If your server is slow to respond, then Photon can timeout. So it’s possible there was a temporary hiccup that caused your images to fail.

But I’m glad to hear that you were able to get the issue resolved! Please let me know if you experience any further trouble.

But after the first fail, the CDN can try another attempt in the next request?
Because like I said, for me using the direct link the images always was accessible to me in the browser, but when used the CDN URL in the browser they don’t appear, showing the message: We cannot complete this request, remote data could not be fetched.

Besides of that, I know how good a CDN can be, but you know if possible a way to make the resizes images in my own server? Like change the WP CDN URL to a Timtumb or something, to avoid future gaps…

I asking that because it’s not the first time I saw some images don’t loading correctly, this time the problem was really big, like only 1 photo loaded correctly.