We cannot complete this request, remote data was invalid

It appears you have hotlink protection or something similar enabled on your site.

We grab your images via an automated process and it is returning a text file, instead of an image:

$ curl -I www.sourceoutdoor.net/wp-content/uploads/MG_1660.jpg
HTTP/1.1 200 OK
Content-Type: text/html
Connection: close
Cache-Control: no-cache
Connection: close
Content-Length: 5088
X-Iinfo:
Set-Cookie: incap_ses_209_165279=boHhHO6x9iGPmFDPs4XmAofmrVMAAAAAXpiXkWZWP5DdtZ8OyqFq9Q==; path=/; Domain=.sourceoutdoor.net
Set-Cookie: visid_incap_165279=6z2lEfUNRQSmBji3F68iCIfmrVMAAAAAQUIPAAAAAAAqSZlfV/OAz+ClkUdVgCzT; expires=Sun, 26 Jun 2016 12:16:13 GMT; path=/; Domain=.sourceoutdoor.net

Hey Brandon,

Thanks for looking into this for me. I’ve checked my ngnix conf files and I did not set any hotlink protection.

Maybe the issue is coming from my CDN? I’m using Incapsula… does your automated process have an IP address I can whitelist?

Seems to return an image file for me, see:

$ curl -I www.sourceoutdoor.net/wp-content/uploads/MG_1660.jpg
HTTP/1.1 200 OK
Server: nginx centminmod
Date: Mon, 30 Jun 2014 14:00:07 GMT
Content-Type: image/jpeg
Content-Length: 1320954
Last-Modified: Tue, 24 Jun 2014 19:54:06 GMT
Connection: keep-alive
ETag: "53a9d75e-1427fa"
Expires: Wed, 30 Jul 2014 14:00:07 GMT
Cache-Control: max-age=2592000
Pragma: public
Cache-Control: public, must-revalidate, proxy-revalidate
Accept-Ranges: bytes

Any thoughts?

If you’re already using a CDN, that’s possible. My guess is may be restricting accessing the image for our servers since we haven’t accessed the actual site, as I’m still seeing the bad curl.

I’ll check if we have a reliable IP list specific to Photon. Since we have a hundreds of servers and IP addresses all taking part in our cloud services, often there isn’t a reliable list that isn’t hundreds of IPs long.

Gotcha, thanks again!

Hi Brandon,

I contacted Incapsula support to see if they could address the issue on their end. This is what they said…

Roy (Incapsula Support)
Jul 03 03:53

Hi,

It seems that our system suspecting Photon as a bot and therefore challenging it with a JS test, which he fails to pass this challenge.
I have added user agent Photon/1.0 to the exception list for your site.

Please perform the curl again and update us if the problem persists.

Thank you,
Roy
[Incapsula Global Support]

This seems to have fixed the issue. Thanks again for all the help.

Cheers,
Frankie

That’s great to hear. Thanks for working with Incapusla and reporting back.

Cheers!

Hello my friends, I also stumbled this problem
The cause of the problem was in the activation of Hot Link in Control Panel website you disable the addition was fix the problem
Thank you all ??