We can’t connect to the server at wc-connect-test.skyverge.com

  • Resolved AdventureGraphics

    (@adventuregraphics)


    2 years, 4 months ago

    Hi,

    Trying to connect this WooCommerce shop to Facebook and get this error at the last step after it says everything is done and OK:

    Hmm. We’re having trouble finding that site.

We can’t connect to the server at wc-connect-test.skyverge.com.

If you entered the right address, you can:

    Try again later
    Check your network connection
    Check that Firefox has permission to access the web (you might be connected but behind a firewall)

    How do I get this working please?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @adventuregraphics

    Thanks for reaching out!

    I understand that you are unable to connect your site to your Facebook Shop.

    A frequent troubleshooting step when encountering issues with product sync or the connection, in general, will be to re-connect the plugin to Facebook. Pleaes follow the steps here to reconnect: https://woocommerce.com/document/facebook-for-woocommerce-how-to-re-connect/

    Let us know how it goes!

    Thread Starter AdventureGraphics

    (@adventuregraphics)

    HI,

    This still didn’t work and says the same error message.

    It tries to redirect to here once the process is complete:

    https://wc-connect-test.skyverge.com/auth/facebook/?code=AQDQexlRPUpq_pHqWzbnMt-59seFX-uIAqC1nqxwaOBPdkP4xxeptsPbKyeA2hY5cM6GzcPQffU0DeWZDB7Y7epkXEsm59A_xUTLToNZDyaGPnrmeTrFr22CJ0hbVYR6nPbuckpIw8LJYs1tUex2b4Dm2SAmefuSnFla11fJmXn1MQ40GXjfhsa_TXUuZKJiJ3ji3c8DRHHjqcfZXAZLw0PREcrgHM7TVpeQpHQTYip4Xqpi_dxlOfI8lVAoef55IpU9aDEUbWJfkcQHAGk4cMgIaWB-ycmXryOY7uTJHBgseJxqW1-NEvykwQun_N0eowtQwN68IV3Bp77CxBzVsNJHEdrkyQYB-m0oz7tHNYHmFBURkJLpKW0wbb2TEjF6fFJKpbB8NU5na4376ZH5lrYL&state=https%3A%2F%2Fwww.frankie-doodle.co.uk%2F%3Fwc-api%3Dwc_facebook_connect%26external_business_id%3Dfrankiedoodle-6349692284fc9%26nonce%3D2201aeec95%26type%3Dstandard#_=_

    Hello,

    To check better, can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any other error message is visible, let us know).

    Thank you.

    Thread Starter AdventureGraphics

    (@adventuregraphics)

    11-16-2020 @ 11:01:03 – Retrieving page access token
    11-16-2020 @ 11:01:03 – Array
    (
    [data] => Array
    (
    )

    )

    Hi @adventuregraphics,

    You would only connect to wc-connect-test.skyverge.com if you modified the proxy URL using the wc_facebook_connection_proxy_url filter.

    Can you check if you don’t have a filter in your code like the one below:

    add_filter( 'wc_facebook_connection_proxy_url', function() {
    return 'https://wc-connect-test.skyverge.com/auth/facebook/';
} );

    If you do, please remove it. Alternatively, please make sure you’re using the latest version of the plugin.

    Thread Starter AdventureGraphics

    (@adventuregraphics)

    Thank you removing that filter code has done the trick and it works now

    Glad to hear everything is working now. ??

    If you have a few minutes, we’d love it if you could leave us a review: https://www.ads-software.com/plugins/facebook-for-woocommerce/#reviews

    Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)
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