We could not retrieve data from the specified Element.

Hey there @donrucastle

Are you still seeing an issue with this or did you get it resolved?

I haven’t seen this error at all before and I’m not sure how to replicate it so if you’re still seeing the issue, please let me know and we can dig into it.

Thanks,

Hey @donrucastle

We haven’t heard back from you in a while and I’ve been unable to repliate this on your site so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

As a note, I do see this in the browser console at Checkout and I’d recommend to look at updating your theme templates if they are outdated and tested with our Storefront theme to see if it still happens as I cannot replicate this.

It looks like Stripe.js was loaded more than one time. Please only load it once per page.

Thanks,

Nvm asked in a different forum. Thx

• This reply was modified 5 years ago by ElementalMedia.

Hi, @dougaitken I am seeing this issue. can you help me on this?

@dougaitken Could you share a link to the forum that resolved this issue for you please? I’m having the same issue with Gravity Forms & Stripe. Thanks!

I resolved my issue. I was loading the form in an Elementor Popup which somehow changed the element structure (???). Hope this info helps someone who stumbles on this thread.

In my case, the page builder (Fusion Builder) has a widget for gravity form, it also has an option within to set Ajax on and off.
once i set Ajax off, all worked fine.
Hope that helps someone.