We do not receive password reset link

Hi @freshanimations, this article has steps for resetting your password if the email is not being sent/delivered. https://www.ads-software.com/documentation/article/reset-your-password/

Hello Dan,

Thank you but I do not have access to my wordpress admin environment right now, so how can I get to the users?:

To change your password in current versions:

1. In the Administration Screen, menu, go to Users > All Users.

Use the PHPMYADMIN method to change your password in the database.

Our websitedeveloper sloved it for us.