We have concern related ticket detail page

Hi,

Please share some more details.

Do you want to hide Internal Note section from the ticket detail page?

Or hide for some users and show for some users?

Also share screenshots.

https://ibb.co/25DTBxB

Hello,

I have uploaded screenshot of my issue. Actually, thing is that we need only display over there single thread. Currently Unnecessary repeating thread is coming. Please check screenshot.

https://ibb.co/8N2yTB4

Can we call admin ticket thread on front side (ticket detail page)?

Because we can also identify which one is mine request and which one is admin request/answer.

You can see this. Need https://ibb.co/jHC01b6 to front side. Is this possible?

• This reply was modified 8 months, 1 week ago by zmrunal20.

Hi,

Sometimes, the user clicks multiple times on the ticket reply button, so the system stores the same reply multiple times.

Do you face same problem on multiple tickets?

Check these configurations for reply at front-end

Admin > Help Desk > Configurations > Ticket Settings >

Show Admin OR Agent Email On Ticket Reply: Yes

Show Anonymous Name On Ticket Reply: No

Hello,

No not clicked multiple times on the ticket reply button.

Above Settings are already set what you suggested.
Please see this another screenshot to more clear.
https://ibb.co/brKtjjR

There are two roles in this scenario.
1) Subscriber ([email protected])

2) Administrator([email protected])

Now, in screenshot you can clearly seen 1st and 3rd requested by Subscriber and 2nd and 4th requested by Administrator.
you can see all texts are repeating again and again. every time whatever I am requesting both side its added in all thread so subscriber will confuse
So it should come only one time or admin side thread is better that’s why we need over here.

• This reply was modified 8 months, 1 week ago by zmrunal20.
• This reply was modified 8 months, 1 week ago by zmrunal20.

Hi,

Please try this

Edit ../wp-content/plugins/js-support-ticket/includes/jsst-hooks.php

Find on line number 291

$data['name'] = $post_user_login;

Replace with

$data['name'] = $name;

Open User > Admin profile and save it without change any thing.

You can do same thing for user.

Now create a new ticket and check the names.

Hello,

I did above things in my code but still facing same thing.

please see the screenshot. https://ibb.co/6nTFMyF

you can see all threads have same messages reflecting every time.

Hi,

Please update to 2.8.5.

Problem will be solved.

Hello,

Updated 2.8.5 version and checked again with new record but still facing same issue.

https://ibb.co/ZVLxf27

Hi,

It may problem in some other area.

Can you please open a support ticket

https://jshelpdesk.com/support/