We were unable to copy the plugin file required to enable the Troubleshooting Mo

  • Resolved different-thinking

    (@different-thinking)


    6 years, 3 months ago

    Hello,

    when enabeling the troubleshoot mode I get the following error message:

    We were unable to copy the plugin file required to enable the Troubleshooting Mode.

    I’m running my PHP as Apache-Module. Everything else (uploading media, installing plugins, etc.) is working fine. So I don’t see a rights issue at first.

    Robert

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Marius L. J.

    (@clorith)

    Hiya Robert,

    If you click on the Debug Information tab, does it mention anything about any directories not being writable?

    vannderr

    (@vannderr)

    Hi, I’ve got the same issue.
    The problem with ” click on the Debug Information tab”, Marius, is that there are no tabs. Troubleshoot does not open a page, only this error message appears at the top of the plugins page…
    Which directory needs to be writable for this to work?

    vannderr

    (@vannderr)

    OK, found the problem myself.
    The ‘mu-plugins’ folder did not have the right owner, was set to ‘root’ (happens when you use WinSCP to upload folders/files).

    So, no worries, guys ??

Viewing 3 replies - 1 through 3 (of 3 total)
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