We were unable to process your order, please try again.

  • Running Woocommerce v 2.3.7
    Woocommerce Authorize.net Gateway 1.4.1

    After going through checkout, customers are getting a blank white page with this error message:

    {“result”:”failure”,”messages”:”
    \n\t\t\t
    We were unable to process your order, please try again.<\/li>\n\t<\/ul>\n”,”refresh”:”true”,”reload”:”false”}

    The orders ARE going through though and processing payments… only they are being told they are not going through and then resubmitting which charges them again.

    Only things I’ve found online are an issue with a Google Recaptcha which I am not using.

    Any ideas?

    https://www.ads-software.com/plugins/woocommerce/

Viewing 1 replies (of 1 total)

  • You could try this:

    Deactivate all plugins except WooCommerce, activate one of the default payment options such as Bank Transfer or PayPal, and try it out. If the problem is gone, then start reactivating plugins, one at a time, checking for the problem each time. You might be able to narrow down the source of the issue like that…

Viewing 1 replies (of 1 total)
  • The topic ‘We were unable to process your order, please try again.’ is closed to new replies.