web site down

  • Hi

    My site went down yesterday see below, I cannot get access to it. I sent Woo commerce an email yesterday but got no reply. I need to get into the site to fix a plug in, could someone help please.

    WordPress version 6.5.5
    Active theme: Envo eCommerce (version 1.2.1)
    Current plugin: WooCommerce PayPal Payments (version 2.8.2)
    PHP version 7.4.33

    My site has gone off again with one of your plugins. logonforlogs.com

    Could you advise what I need to do, I already tried the link wordpress send but it did not work.

    Thai is the message I am getting below.

    Fatal error: Uncaught Error: Call to undefined function WooCommerce\PayPalCommerce\Blocks\wc_terms_and_conditions_page_id() in /home/logonforlogs/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-blocks/extensions.php:47 Stack trace: #0 /home/logonforlogs/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/CompositeCachingServiceProvider.php(132): WooCommerce\PayPalCommerce\Blocks\BlocksModule->WooCommerce\PayPalCommerce\Blocks\{closure}(Object(WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer), Array) #1 /home/logonforlogs/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/CompositeCachingServiceProvider.php(131): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\CompositeCachingServiceProvider->WooCommerce\PayPalCommerce\Vendor\Dhii\Container\{closure}(Object(WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer), Array) #2 /home/logonforlogs/public_html/wp-content/plugins/woocommerce-paypal-paym in /home/logonforlogs/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-blocks/extensions.php on line 47

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • lisa

    (@contentiskey)

    if an error is related to a plugin (maybe: woocommerce-paypal-payments), you can deactivate the plugin temporarily without access to the WordPress Admin Dashboard.

    try this: rename the folder woocommerce-paypal-payments to something like “woocommerce-paypal-payments-old” – renaming the plugin’s folder will deactivate the plugin and may help you start further troubleshooting.

    in the file manager of your webhosting plan (or use tool like FileZilla to access via s/ftp) —- Look in directory WP-Content > then directory Plugins. if you are not sure how to find the Plugins directory in your webhosting account, please contact your webhosting account support team for guidance.

    create a backup of your site database and files before making any changes

    • This reply was modified 3 months, 3 weeks ago by lisa.
Viewing 1 replies (of 1 total)
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