Web Stories Don’t Show In Desktop After The Update

  • Resolved woavel

    (@woavel)


    3 years, 6 months ago

    Before the update today, Web Stories used to load in desktop view but now the Web Stories fail to load on desktop. It is however loading properly in mobile view.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Luckyna San

    (@luckynasan)

    @woavel Hi there! Thank you for reporting this issue. To clarify, are you referring to the Web Stories dashboard not loading? Do you see any error messages?Could you check if you see any browser console errors in an incognito window?

    Additionally, could you provide your Site Health information? You can share privately if you prefer.

    Thread Starter woavel

    (@woavel)

    Hi Luckyna,
    I’ve shared all relevant details with you using your google docs form.
    Please let me know on next steps forward.

    Plugin Support Luckyna San

    (@luckynasan)

    @woavel Thanks so much for submitting your information. Can you tell me what device, browser, and browser version you notice the stories are appearing blank? The stories are loading for me in Chrome, Safari, MS Edge, and Firefox.

    Plugin Support Luckyna San

    (@luckynasan)

    @woavel We are going to mark your topic as resolved as we haven’t received a response. Please feel free to open a new support topic if you continue to experience any issues. Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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