• Resolved koushikbiswas

    (@koushikbiswas)


    I am facing a major issue. Nearly 40% of my total website traffic comes from Web Stories and the web stories are not showing. It is showing blank white pages.

    Things I have tried: Deactive the Web Story plugin and clear all the cache.

    It would be great if I get a quick resolution to that.

    Thank you

    The page I need help with: [log in to see the link]

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  • @koushikbiswas Hi there, thank you for your report. Your stories are rendering and displaying fine when I visit https://sportzpoint.com/web-stories/most-goals-in-ucl-semi-final-stage/ and here. It would be very helpful if you could share a few more additional details with us so we can pinpoint what the issue may be.

    1. ) Could you share where exactly you are seeing blank pages? For example, are you seeing white pages on a specific page on your site, or are you seeing blank stories on the Web Stories plugin dashboard?

    2. ) If possible, could you share a screenshot or screen recording of the issue? You can use services like JumpShare or Recordit to share.

    3. ) What browser, browser version, device, and operating system are you using (e.g. Chrome v100.0.4896.127, macOS)?

    4. ) Lastly, could you provide your Site Health information? You can share privately if you prefer.

    As we haven’t received a response, we’ll mark this topic as resolved. You can open a new support topic if you need any additional support. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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