Web Story has crashed, error issue

  • Expressindra

    (@indraloka)


    4 months ago

    Can anyone explain to me what to do now and why is this coming?
    I really don’t understand, what the problem is here.

    I have sent one screenshot and the error massage,

    Please someone is giving to me the solutions.

    TypeError: Cannot read properties of undefined (reading ‘id’)

    at ForegroundMediaMenu (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:123:21457)
at div
at O (https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:262071)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/7830.js?ver=cc0695d0210fa3b45e54:7:19185
at div
at O (https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:262071)
at SmartPopover (https://expressindra.com/wp-content/plugins/web-stories/assets/js/7830.js?ver=cc0695d0210fa3b45e54:7:17170)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at ContextMenuProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/7830.js?ver=cc0695d0210fa3b45e54:7:25249)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/7830.js?ver=cc0695d0210fa3b45e54:7:25842
at se (https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:257183)
at DirectionAware (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:94:13882)
at div
at O (https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:262071)
at se (https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:257183)
at Xu (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:138:5573)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at MediaRecordingProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:108:2819)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at RightClickMenuProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:123:10627)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at UnitsProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:116:7690)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at CanvasProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:19:1617)
at section
at O (https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:262071)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at WithOverlay (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:17:418127)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at SidebarProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:170:14506)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at HighlightsProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:19:21921)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at ChecklistCheckpointProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:91:5468)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at LayoutProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:19:30851)
at Yb (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:170:16711)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at MetaBoxesProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:171:11041)
at Ov
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at PageDataUrlProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:116:19661)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at PageCanvasProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:25:18390)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at HelpCenterProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:19:18107)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at DropTargetsProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:94:14425)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at TransformProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:116:3382)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at MediaProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:19:73272)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at FontProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:19:8962)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at CurrentUserProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:19:6696)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at TaxonomyProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:116:13986)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at StoryTriggersProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:28:10626)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at StoryProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:28:11666)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at SnackbarProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/7830.js?ver=cc0695d0210fa3b45e54:9:59790)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at HistoryProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:19:25428)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at Media3pApiProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:19:80187)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at APIProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:17:3000912)
at https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:269421
at ConfigProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:19:6090)
at ErrorBoundary (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:116:12887)
at Le (https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:260159)
at se (https://expressindra.com/wp-content/plugins/web-stories/assets/js/9947.js?ver=cc0695d0210fa3b45e54:1:257183)
at FlagsProvider (https://expressindra.com/wp-content/plugins/web-stories/assets/js/911.js?ver=cc0695d0210fa3b45e54:1:686768)
at StoryEditor (https://expressindra.com/wp-content/plugins/web-stories/assets/js/web-stories-editor.js?ver=cc0695d0210fa3b45e54:116:27872)

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Luckyna San

    (@luckynasan)

    @indraloka Thank you so much for your report. Could you help us gather a few more details to determine what the possible cause could be?

    1. Please share a screen recording of your experience using a service such as Loom or Recordit then share the URL here. This will help us see the steps/actions leading up to the crash and allow us to reproduce the issue.
    2. Could you provide your Site Health information? You can share privately if you prefer.
    Thread Starter Expressindra

    (@indraloka)

    Hello @luckynasan

    Thanks for giving me guidance, I am sharing the issues in detail, please read it in below,

    When I create Google Web Stories every time I face this issue, after copying the image and pasting it to the Google Web Stories in the image section, then what happened, automatically one image shows by default, which means after pasting one image to the the next page when I am trying to paste the image, it is showing a previous image, I think there is some glitch or image loading problem.


    The best way to show the problem is, if I shoot the issue by that time but the thing is, it’s not coming on every day or every web story, but it will come after 3-4th stores.


    I don’t know whether some technical problem is there, but if the problem happens, then I stop working on that day and it will be resolved automatically.

    I am trying to capture the footage when I will get the issue and send it to you by the help of Loom, but if you understand on this then please reply to me the solution.

    Thank you for your assistance.

    Plugin Support Luckyna San

    (@luckynasan)

    This doesn’t appear to be a reproducible or widespread issue. Please try temporarily disabling all other plugins and using another theme to see if this still happens. You can use the?Health Check?plugin to safely check as it has a troubleshooting mode which changes the theme?just for you?and does not affect your visitors.

Viewing 3 replies - 1 through 3 (of 3 total)
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