Web Story in the dashboard, the page shows a “Critical Error” message

  • Resolved tirax007

    (@tirax007)


    3 weeks, 4 days ago

    Hello Team,

    We are using Google Web Stories on our news website, and while the stories display correctly on the frontend, we’re facing an issue in the dashboard. When trying to edit a published Web Story in the dashboard, the page shows a “Critical Error” message. The same issue occurs on the Web Stories page within the dashboard.

    Could you please guide us on how to resolve this?

    Here’s the page we need help with: https://news.onepercentclub.io/.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Pascal Birchler

    (@swissspidy)

    Hi there

    The critical error message in WordPress usually contains a link to documentation about debugging. Have you tried those steps?

    In general:

    1. Check your error logs to see if anything stands out. Ask your hosting provider for help if needed.
    2. Temporarily disable all other plugins to see if this error still occurs

    Note that recently the Gutenberg plugin had a bug that caused issues with Web Stories. Update Gutenberg to 19.3 to resolve that issue.

    Thread Starter tirax007

    (@tirax007)

    Thankyou for your support

Viewing 2 replies - 1 through 2 (of 2 total)
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