Viewing 4 replies - 1 through 4 (of 4 total)
  • Rodrigo Lima

    (@rodrigoflausino)

    Hi! I’m not from support team, but you can try to set a manual image from video, in “Acessibility” location (in design tab).

    Em português: Coloca uma imagem de p?ster em Design –> Acessibilidade, manualmente). Isso ocorreu comigo uma vez com uma story, pois pode ter acontecido do plugin n?o ter puxado uma imagem padr?o de p?ster ao colocar. N?o sei se vai resolver, mas pode ajudar.

    Também desative o cache do Wp-Rocket, se estiver usando. Isso gera muitas stories inválidas dependendo se estiver configurado.

    Plugin Support Luckyna San

    (@luckynasan)

    @rodrigoflausino Thank you for your input here!

    @carlaguedes Thanks for reaching out. The AMP validation error (The mandatory attribute ‘poster’ is missing in tag ‘amp-video’) is due to a video missing a poster image so let’s confirm there is one set for the video.

    1. Please go to the page with this video
    2. Click on the video
    3. Go to Design Panel
    4. Scroll down to Accessibility (like this screenshot)
    5. Confirm there is an image generated

    If there isn’t one, please click on the pencil and set one. Otherwise, remove your video and re-insert it and an image should auto-generate.

    Thread Starter carlaguedes

    (@carlaguedes)

    Hello, @luckynasan!
    Thanks a lot for your help. Now I have a valid Story.
    Let me ask one thing: Do I need to manually add an image to each video? Or is this image generated automatically?

    Oi, @rodrigoflausino! Obrigada pela ajuda ??

    Plugin Support Luckyna San

    (@luckynasan)

    @carlaguedes The Web Stories editor will usually automatically generate a poster image for videos using the first frame but sometimes this may fail due to timeout. Simply removing the video and re-adding before publishing should fix the issue but monitor the checklist which should flag if it has not been added.

    Hope this helps answer your question. We’ll mark this topic as resolved but if you have any further inquiries please feel free to open a new support topic. You can also share your feedback in a review if you are otherwise happy with the plugin. ??

Viewing 4 replies - 1 through 4 (of 4 total)
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