Web Story Poster Image not showing

Hi @bhalodiapallav16 thanks for getting in touch. Could you share a little more information on this:

1. Where is the poster image not showing? For example the editor or Story itself.
2. Your?Site Health Information?using this?private form.
3. Was your poster image previously displaying or has this been the case since using the plugin?

Let me know if you have any further questions on the above.

Hi! I have been facing the same problem. After I upload the poster image, it is not saved. I already submitted site health information using the form. Please check. Thanks.

• This reply was modified 2 years, 1 month ago by sutirtha.

@sutirtha We’d be happy to look into this for you. Please could you open your own topic so that we can assist you there individually, thanks.

poster image is not showing in editor itself when i am saving poster image it is automatically disappearing

i have mentioned my old website url as i don’t want to reveal my new website publically

i have submitted site health info

Thanks for sharing. I can’t see anything in particular that stands out in your Site Health. This could be due to a conflict with another plugin or your theme so I’d also suggest following the troubleshooting steps?here?to see if you still have the same issue while in troubleshooting mode.

Could you also share if you see any console errors while in the editor and facing this issue?